Dutch speaking Customer Support Operator for B2B clients(m/f/d)

AUTODOC; Porto; Híbrido; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Healthcare plan

Wellbeing program

Corporate discounts

Retail discounts via Benefits at Work

Courses on soft/hard skills

Language classes (English/German)

Flexible hours & hybrid work

Resumo da oferta

AUTODOC in Porto is seeking a Dutch-speaking Customer Success Consultant to support corporate clients across chat, phone, and email. You will gather market feedback, keep customers informed on order status, and build lasting relationships.

You will collaborate with marketing on surveys and customer needs research, while working a 40-hour week with hybrid hours and a comprehensive benefits package.

Qualificações

• Native Dutch speaker and English B1 proficiency.
• Strong knowledge of customer service processes.
• Excellent communication skills with at least 1 year of client exposure.
• Basic knowledge of the automotive industry.
• Ability to use automotive catalogs (TecDoc).
• Ability to navigate spare parts sites (e.g., Partlink).

Responsabilidades

• Be the go-to expert for corporate clients across chat, phone, and email.
• Gather valuable feedback from clients and relay market insights.
• Keep clients updated on order status and foster loyalty.
• Build genuine partnerships and relationships with customers.
• Make independent decisions on medium/high complexity issues.
• Join working groups to shape new functionality and testing.
• Collaborate with marketing on surveys and needs research.

Conhecimentos

Dutch (native)

English (B1)

Customer service knowledge

Client communication

Automotive industry knowledge

Ferramentas

TecDoc

Partlink

Descrição da oferta de emprego

Engineered in Berlin. Driving the Future of Europe.

At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.

Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.

Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting‑edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

Responsibilities

• Be the go‑to expert for our corporate clients across chat, phone, and email – think of yourself as their trusted advisor on speed dial
• Gather valuable feedback from clients and become our eyes and ears in the market
• Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow
• Build genuine partnerships with each customer – we're not just processing orders, we're building relationships
• Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty‑building opportunities with minimal supervisor involvement
• Jump into working groups to help shape new functionality development and testing – your ideas matter here
• Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation

Qualifications

• You are native Dutch speaker and English B1
• Strong knowledge of the company’s business processes in customer service
• Strong communication skills (at least 1 year of experience working with clients)
• Minimum knowledge of automotive industry
• Will be a plus
• Ability to use automobile spare parts catalogs (TecDoc)
• Ability to use special technical sites for spare parts selection (e.g., partlink)

Additional Information

• Full time contract (40 hours a week)
• Monday‑Saturday 8:00am – 8:30pm (CET), 8 hours rotational shift, 2 days a week off
• Annual vacation of 25 working days and 1 additional day off on your birthday
• Day off on Municipality day and Carnaval
• Meal Allowance (8 euros per working day)
• Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates)
• Mental Wellbeing Program through the OpenUp platform
• AUTODOC corporate discount for purchasing car parts at special rates for personal use
• Exclusive retail discounts via our ‘Benefits at Work’ portal
• Learning & Development (over 650 courses on soft and hard skills on our e‑learning platform)
• Free English and German language classes (after probation period)
• Flexible working hours and hybrid work