Dutch-Speaking Customer Service Team Lead | Grow & Coach

Pkrecruiting; Lisboa; Presencial; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career progression

Management training

Dynamic multicultural environment

Onboarding & development

Resumo da oferta

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader for a BPO operation. You will lead and motivate a team of Customer Service Representatives, monitor KPIs, and coach for improved performance.

The role emphasizes ownership, escalation handling, and cross‑functional collaboration. Successful candidates will have fluent Dutch and strong English, with a proven track record in team leadership within a contact centre environment.

Qualificações

• Fluent Dutch (C1/C2).
• Good command of English (B2 or above).
• Experience in a Team Leader, Supervisor, or similar BPO/Customer Service role.
• Strong leadership, coaching and people-management skills.
• Good understanding of customer service KPIs and performance management.
• Excellent communication and problem-solving abilities.
• Confident handling escalations and challenging situations.
• Organized, proactive and able to manage multiple priorities.

Responsabilidades

• Lead, motivate, and support a team of Customer Service Representatives.
• Monitor performance against KPIs, quality standards, and targets.
• Provide regular coaching, feedback, and performance reviews.
• Support agents with escalated or complex customer cases.
• Identify performance gaps and implement improvement plans.
• Manage daily operations, attendance, scheduling, and workload.
• Communicate updates and objectives to the team.
• Collaborate with Operations, Quality, Training and others to improve results.
• Promote a positive, high-performance team culture.

Conhecimentos

Dutch (C1/C2)

English (B2+)

Team leadership

Coaching

People management

KPI awareness

CRM systems

Communication

Problem solving

Multitasking

Ferramentas

CRM systems

Descrição da oferta de emprego

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader for a BPO operation. You will lead and motivate a team of Customer Service Representatives, monitor KPIs, and coach for improved performance.

The role emphasizes ownership, escalation handling, and cross‑functional collaboration. Successful candidates will have fluent Dutch and strong English, with a proven track record in team leadership within a contact centre environment.