Dutch Speaking Customer Advisor

Ignite; Sintra; Híbrido; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Language allowance €150 net/month

Performance bonus up to €100/month

Meal voucher €7/day

Fully paid training

Relocation support

Career growth opportunities

Resumo da oferta

Ignite in Lisbon is seeking a Dutch-speaking Customer Support Advisor to deliver top-tier service to our Dutch clientele. The role offers a versatile hybrid setup with 2–3 remote days weekly and on-site collaboration in our Lisbon center, along with fully compensated initial training.

No prior experience is required; we provide comprehensive onboarding and relocation support to help you settle in Portugal.

Qualificações

• Native or near-native Dutch (written and spoken) with professional English (B2) for communications and training.
• Strong written and spoken communication; client-focused mindset.
• Experience in customer service or call center is a plus but not required.

Responsabilidades

• Handle inbound inquiries from Dutch customers via phone, email, and live chat with professionalism.
• Guide customers through product usage questions, delivery coordination, warranty claims, and technical resolutions.
• Record and track service tickets in CRM, keeping notes up-to-date until resolution.
• Maintain high customer satisfaction through empathetic listening and clear, actionable answers.
• Collaborate with supervisors and colleagues both online and on-site to meet service targets.

Conhecimentos

Dutch fluency

English B2

Communication skills

Tech & hybrid savviness

Problem solving

Adaptability

Customer service

Ferramentas

CRM tools

MS Office

Descrição da oferta de emprego

Location: Lisbon, Portugal

Work Style: Hybrid model (2-3 remote days each week)

Base Pay: €1,400 gross monthly (issued 14 times annually = €19,600 total)

Incentives & Perks: €150 net/month language allowance + up to €100/month performance bonus + €7 daily meal voucher

Experience: No previous experience needed (includes fully salaried onboarding)

Role Overview

Ready to kick off your professional journey in one of Europe's brightest and most dynamic capitals while taking advantage of flexible work arrangements? We are looking for motivated Dutch speakers to become part of our international team in Lisbon as Customer Support Advisors.

In this position, you will represent an internationally recognized giant in household appliances and smart home tech. Your goal will be to deliver top-tier support to our Dutch-speaking clientele, answering their questions and fostering a seamless relationship with the brand.

This opportunity offers a versatile hybrid working structure (2-3 days working from home each week) combined with collaborative days in our contemporary Lisbon center, delivering a balance of flexibility and community. No prior experience is necessary—we offer complete, fully compensated training to prepare you for long-term success!

Key Responsibilities

As a Customer Support Advisor, you will act as the primary contact point for our Dutch client base. Your daily activities will focus on:

• Customer Assistance: Handling inbound inquiries from Dutch customers across phone, email, and live messaging channels with professionalism, enthusiasm, and efficiency.
• Troubleshooting & Support: Directing customers through product usage questions, delivery coordination, warranty claims, and step-by-step technical resolution for home appliances.
• Case Management: Recording and tracking service tickets within our CRM software, ensuring complete notes and staying on top of unresolved queries until completion.
• Quality & Empathy: Driving strong customer satisfaction ratings through empathetic listening, patient communication, and actionable answers.
• Team Collaboration: Working alongside supervisors and colleagues—both online and in-person to meet group operational benchmarks and maintain service standards.

What We Are Looking For

• Language Skills: Native or near-native fluency in Dutch (written and spoken), paired with a reliable, professional level of English (B2 minimum) for company communications and training modules.
• Communication Mastery: Outstanding spoken and written expression, backed by an approachable, client-oriented mindset.
• Tech & Hybrid Savvy: Comfortable multitasking across desktop applications, using standard software (MS Office), handling CRM tools, and managing your independent work effectively at home.
• Problem-Solving Mindset: A self-motivated, helpful approach to resolving customer challenges efficiently.
• Adaptability: Open to operating within an organized workspace with flexible shift schedules.
• Experience: Backgrounds in customer service, call center environments, or retail sales are welcome advantages, but they are not required. We value enthusiasm, work ethic, and eagerness to learn above all!

Working Hours & Shifts

• Schedule: Full-time employment, 40 hours weekly (8-hour workdays, 5 days per week).
• Shift Window: Rotational shift windows scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangement—enjoy maximum balance by spending 2 to 3 days working remotely from home and the remaining days on-site at our high-tech office in Lisbon.

Compensation & Benefits Package

We provide an attractive salary structure well above standard local figures, designed to support a rewarding and comfortable lifestyle in Lisbon:

• Base Salary: €1,400 gross per month, distributed 14 times per year (including extra holiday and summer installments).
• Language Allowance: A dedicated €150 net monthly bonus for applying your Dutch fluency.
• Performance Bonus: Up to €100 per month in KPI bonuses based on achievable satisfaction and service targets.
• Meal Allowance: €7 per working day (adding roughly €140-€150 net to your monthly income).
• Training: Fully paid, comprehensive initial training covering product specifications and support software.
• Career Growth: Clear avenues for internal advancement toward Quality Assurance, Team Leadership, or Operational Training roles.
• Relocation Support: Complete relocation guidance for international movers (including administrative and registration assistance) to help you set up smoothly in Portugal.