Dutch Speaking Customer Advisor

Ignite; Lisboa; Híbrido; EUR 19 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Relocation support

Hybrid work model

Resumo da oferta

Ignite in Lisbon is seeking a Customer Support Advisor to assist Dutch-speaking customers across phone, email, and chat. No prior experience required—comprehensive training is provided to ensure success.

The role offers a hybrid schedule (2–3 days remote per week) and a 40-hour workweek. Compensation includes base salary, allowances, and performance bonuses, with relocation support for overseas candidates.

Qualificações

• Native or near-native Dutch for written and spoken communication.
• Solid command of English (B2) for internal training and communication.
• Excellent verbal and written communication with a customer-focused approach.
• Comfortable navigating multiple screens and basic software/tools.
• Willingness to learn and adapt in a hybrid work environment.

Responsabilidades

• Respond to Dutch-speaking customers via phone, email, and live chat.
• Troubleshoot product questions, deliveries, and common issues.
• Log and track interactions in the CRM and follow up until resolution.
• Deliver empathetic, clear, and effective customer support.
• Collaborate with team leaders and colleagues to improve service quality.

Conhecimentos

Dutch language

English (B2)

Customer service

CRM tools

MS Office

Ferramentas

CRM software

MS Office

Descrição da oferta de emprego

Location: Lisbon, Portugal

Work Model: Hybrid (2–3 days remote per week)

Base Salary: €1,400 gross/month (paid 14 times/year = €19,600/year)

Allowances & Bonuses: €150 net/mo (Language) + up to €100/mo (KPI Bonus) + €7/day (Meal Allowance)

Experience: No prior experience required (fully paid training provided)

Role Overview

Are you looking to kickstart your career in one of Europe's most vibrant, sun-drenched capitals while enjoying the flexibility of a hybrid work schedule? We are seeking enthusiastic Dutch speakers to join our international team in Lisbon as Customer Support Advisors.

In this role, you will represent a globally recognized leader in home appliances and consumer electronics. Your mission will be to deliver outstanding support to Dutch-speaking customers, helping them resolve inquiries and ensuring a seamless brand experience.

This role features a flexible hybrid work model (2–3 days remote per week) alongside time in our modern Lisbon office, offering the ideal balance between professional independence and connection with your team. No prior experience is required—we provide comprehensive, fully paid training to set you up for absolute success!

Key Responsibilities

As a Customer Support Advisor, you will be the voice of the brand for our Dutch market. Your day-to-day responsibilities will include:

• Customer Assistance: Responding to incoming inquiries from Dutch-speaking customers via phone, email, and live chat in a professional, friendly, and timely manner.
• Troubleshooting & Support: Assisting customers with product inquiries, delivery scheduling, warranty questions, and troubleshooting common technical issues related to household appliances.
• Case Management: Logging and tracking customer interactions in our CRM system, ensuring accurate documentation and following up on open cases until resolution.
• Quality & Empathy: Maintaining a high level of customer satisfaction by active listening, showing empathy, and delivering clear, helpful solutions.
• Team Collaboration: Working closely with team leaders and colleagues—both in-office and virtually—to continuously improve service quality and hit team performance targets.

What We Are Looking For

• Language Skills: Native or near-native fluency in Dutch (written and spoken), with a solid, professional command of English (B2 level or higher) for internal communication and training.
• Communication Mastery: Excellent verbal and written communication skills, with a polite, empathetic, and patient customer-centric approach.
• Tech & Hybrid Savvy: Comfortable navigating multiple screens, using basic software (MS Office), adapting to CRM tools, and self-managing effectively during remote workdays.
• Problem-Solving Mindset: A proactive attitude toward solving problems and a genuine desire to help people.
• Adaptability: Comfortable working in a structured environment with rotating shifts.
• Experience: Prior experience in customer service, call centers, or the retail sector is a great bonus, but it is not a mandatory requirement. We value motivation, attitude, and the willingness to learn above all else!

Working Hours & Shifts

• Schedule: Full-time, 40 hours per week (8 hours per day, 5 days a week).
• Shift Window: Rotative shifts operating between 07:00 AM and 05:00 PM.
• Work Style: Hybrid setup—enjoy the best of both worlds with 2 to 3 days working remotely from home per week, combined with collaborative days in our state-of-the-­art office in Lisbon.

Compensation & Benefits Package

We offer a highly competitive remuneration package that sits well above the average local market rate, allowing you to enjoy a comfortable lifestyle and great work-life balance in Lisbon:

• Base Salary: €1,400 gross per month, paid 14 times a year (includes Christmas and Summer bonuses).
• Language Allowance: An additional €150 net monthly allowance for utilizing your Dutch language skills.
• Performance Bonus: Up to €100 monthly KPI bonus based on hitting realistic customer satisfaction and quality targets.
• Meal Allowance: €7 per working day (approx. €140–€150 net extra per month).
• Training: Fully paid, comprehensive initial training on product knowledge and customer management systems.
• Career Growth: Real opportunities for internal promotion into Quality Assurance, Team Management, or Training roles.
• Relocation Support: For candidates moving from abroad, we provide dedicated support (including help with local paperwork/registration) to ensure a smooth transition to Portugal.