Flemish Speaking Customer Advisor

Ignite; Lisboa; Híbrido; EUR 18 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

Relocation support

Language allowance

Meal voucher

Resumo da oferta

Ignite in Lisbon is seeking Customer Support Advisors for Flemish-speaking customers. The role offers a hybrid schedule (2–3 days remote) with on-site days at our Lisbon center, and fully compensated onboarding for success.

No previous experience required, with training provided to become proficient in our support software and product lines. You will handle inbound inquiries in Flemish and English, guide customers through product usage and deliveries, and track cases in our CRM.

Qualificações

• Language skills: Native or near-native Flemish; good English (B2) for training and communications.
• Strong communication skills for clear, customer-focused interactions.
• Tech-savvy and comfortable with CRM tools and standard software.
• Problem-solving mindset and proactive approach to assistance.
• Adaptable to flexible shifts and hybrid work arrangement.
• Experience in customer service is beneficial but not required.

Responsabilidades

• Assist Flemish customers via phone, email, and live chat in a professional manner.
• Troubleshoot product usage questions, delivery coordination, and warranty concerns.
• Record and manage service tickets in the CRM, ensuring complete notes and timely follow-up.
• Maintain high customer satisfaction with empathetic listening and clear answers.
• Collaborate with supervisors and teammates to meet service benchmarks.

Conhecimentos

Flemish language

English (B2)

Communication skills

Tech literacy

Problem solving

Adaptability

Descrição da oferta de emprego

Location: Lisbon, Portugal

Work Style: Hybrid model (2-3 remote days each week)

Base Pay: €1,400 gross monthly (issued 14 times annually = €19,600 total)

Incentives & Perks: €150 net/month language allowance + up to €100/month performance bonus + €7 daily meal voucher

Experience: No previous experience needed (includes fully salaried onboarding)

Role Overview

Ready to kick off your professional journey in one of Europe's brightest and most dynamic capitals while taking advantage of flexible work arrangements? We are looking for motivated Flemish speakers to become part of our international team in Lisbon as Customer Support Advisors.

In this position, you will represent an internationally recognized giant in household appliances and smart home tech. Your goal will be to deliver top-tier support to our Flemish-speaking clientele, answering their questions and fostering a seamless relationship with the brand.

This opportunity offers a versatile hybrid working structure (2-3 days working from home each week) combined with collaborative days in our contemporary Lisbon center, delivering a balance of flexibility and community. No prior experience is necessary—we offer complete, fully compensated training to prepare you for long-term success!

Key Responsibilities

• Customer Assistance: Handling inbound inquiries from Flemish customers across phone, email, and live messaging channels with professionalism, enthusiasm, and efficiency.
• Troubleshooting & Support: Directing customers through product usage questions, delivery coordination, warranty claims, and step-by-step technical resolution for home appliances.
• Case Management: Recording and tracking service tickets within our CRM software, ensuring complete notes and staying on top of unresolved queries until completion.
• Quality & Empathy: Driving strong customer satisfaction ratings through empathetic listening, patient communication, and actionable answers.
• Team Collaboration: Working alongside supervisors and colleagues—both online and in-person—to meet group operational benchmarks and maintain service standards.

What We Are Looking For

• Language Skills: Native or near-native fluency in Flemish (written and spoken), paired with a reliable, professional level of English (B2 minimum) for company communications and training modules.
• Communication Mastery: Outstanding spoken and written expression, backed by an approachable, client-oriented mindset.
• Tech & Hybrid Savvy: Comfortable multitasking across desktop applications, using standard software (MS Office), handling CRM tools, and managing your independent work effectively at home.
• Problem-Solving Mindset: A self-motivated, helpful approach to resolving customer challenges efficiently.
• Adaptability: Open to operating within an organized workspace with flexible shift schedules.
• Experience: Backgrounds in customer service, call center environments, or retail sales are welcome advantages, but they are not required. We value enthusiasm, work ethic, and eagerness to learn above all!

Working Hours & Shifts

• Schedule: Full-time employment, 40 hours weekly (8-hour workdays, 5 days per week).
• Shift Window: Rotational shift windows scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangement - enjoy maximum balance by spending 2-3 days working remotely from home and the remaining days on-site at our high-tech office in Lisbon.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month, distributed 14 times per year (including extra holiday and summer installments).
• Language Allowance: A dedicated €150 net monthly bonus for applying your Flemish fluency.
• Performance Bonus: Up to €100 per month in KPI bonuses based on achievable satisfaction and service targets.
• Meal Allowance: €7 per working day (adding roughly €140-€150 net to your monthly income).
• Training: Fully paid, comprehensive initial training covering product specifications and support software.
• Career Growth: Clear avenues for internal advancement toward Quality Assurance, Team Leadership, or Operational Training roles.
• Relocation Support: Complete relocation guidance for international movers (including administrative and registration assistance) to help you set up smoothly in Portugal.