Dutch speaking Content Moderator

The Lemon Consulting; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Modern city-center office

Initial training and onboarding

Coaching and mentoring

Health and wellbeing initiatives

Monthly meal allowance

Resumo da oferta

The Lemon Consulting in Lisbon, Portugal, is seeking a Content Moderator for a full-time, six-month contract with the possibility of extension. The role is on-site in Lisbon and requires shift rotations, including weekends, to support 24/7 coverage.

Responsibilities include reviewing content against SLAs and policies, ensuring compliance, and maintaining high moderation standards. Candidates must be fluent in Dutch and English with strong communication and customer service skills.

Qualificações

• Native/fluent Dutch and fluent English (B2+) required.
• Excellent moderation abilities with clear communication.
• Solid understanding of e-commerce platforms and industry practices.
• Ability to manage high workloads and work in shift rotations.

Responsabilidades

• Review content in line with SLAs and quality benchmarks.
• Ensure uploaded content complies with platform policies, legal standards, and safety guidelines.
• Adapt to policy updates, schedule changes, and follow SOPs.
• Identify and escalate issues through proper internal channels per company protocol.

Conhecimentos

Dutch (native/fluent)

English (B2+)

Moderation abilities

E-commerce platforms knowledge

Shift work

Customer service

Descrição da oferta de emprego

Position: Content Moderator

Location: Lisbon, Portugal

Work model: On-site 100%

Employment type: Full-time (6 month contract with possibility of extension)

DUTIES AND RESPONSIBILITIES:

• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
• Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
• Identified and escalated issues through proper internal channels, adhering to company protocols.

REQUIREMENTS:

• Native/fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
• Solid understanding of e-commerce platforms and industry practices
• Able to manage high workloads and maintain performance during peak promotional periods
• Ability to work in shift rotation (Monday - Sunday, 24/7)
• Strong customer service skills with empathy, effective communication, and balanced decision-making.

BENEFITS:

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance