Dutch Content Moderator

Intersoft Team SRL; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Resumo da oferta

Intersoft Team SRL in Lisbon, Portugal is seeking a Dutch Content Moderator to join our on-site team. This full-time 6-month contract offers extension possibilities and potential permanent placement.

You will review content against SLAs, ensure compliance with policies, handle high workloads, and adapt to policy updates while working in a 24/7 shift rotation. The role requires strong moderation abilities, excellent communication, and a good understanding of e-commerce practices, with a focus on

Qualificações

• Dutch language proficiency and strong moderation abilities.
• Understanding of e-commerce platforms and industry practices.
• Ability to manage high workloads and perform during peak times.
• Willingness to work in shift rotations (24/7).
• Excellent communication and customer service skills.

Responsabilidades

• Maintain strong knowledge and enthusiasm for e-commerce products and industry standards.
• Review content in line with SLAs and quality benchmarks.
• Ensure uploaded content complies with platform policies, legal standards, and safety guidelines.
• Adapt to policy updates and schedule changes while following SOPs.
• Identify and escalate issues through proper channels per company protocols.

Conhecimentos

Dutch language

Customer service

Communication

Attention to detail

Descrição da oferta de emprego

Position: Dutch Content Moderator

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time (6 month contract) with possibility of extension / permanent contract

Duties and Responsibilities

• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
• Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
• Identified and escalated issues through proper internal channels, adhering to company protocols.

Requirements

• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
• Solid understanding of e-commerce platforms and industry practices
• Able to manage high workloads and maintain performance during peak promotional periods
• Ability to work in shift rotation (Monday - Sunday, 24/7)
• Strong customer service skills with empathy, effective communication, and balanced decision-making.
• Modern officein a city centerwith open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities