Cash Collection Specialist - Dutch Speaker (opens in new tab)

Nestle SA; Lisboa; Híbrido; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Nestlé Club discounts

Office coffee

Descripción de la vacante

Nestlé SA is seeking a Cash Collection Specialist - Dutch Speaker to join our NBS Order to Cash team in Lisbon. The role focuses on managing due and overdue balances, maximizing On Time Payment, and communicating with markets to mitigate uncollectible debt risks. Fluency in Dutch and English, a business/finance background, and strong analytical skills are essential.

Hybrid work model. The position offers exposure to international markets, development within Nestlé Shared Services, and a

Formación

• Degree in Business, Finance, Economics or similar.
• Proficiency in English and Dutch.
• Strong problem solving and analytical skills.
• High Customer Service skills.
• Able to propose and implement improvements in procedures.

Responsabilidades

• Manage customer/account queries to ensure sales ledger balances are clean on customer account.
• Maximise On Time Payment for all customers by effective collection.
• Notify markets of uncollectable debt risks and mitigate where possible.
• Collection activities based on Market Collection Strategy.
• Respond to incoming collection concerns from the customer and internal stakeholders.
• Focus on customer service and clear communication to resolve issues on accounts.
• Analyse KPIs on quality of services and present during reviews.
• Participate in KPI trends and root cause analysis for continuous improvement.

Conocimientos

Dutch language

English language

Problem solving

Analytical skills

Customer service

Educación

Degree in Business, Finance, Economics

Descripción del empleo

Cash Collection Specialist - Dutch Speaker

Position Snapshot

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in Dutch and English

About us

Nestlé Business Solutions (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital &Social Media, CRMand Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

For our NBS Order to Cash (O2C) department, we are currently looking for aCash Collection Specialist - Dutch Speaker. Reporting to Cash Collection Lead Specialist, this professional will be responsible to manage due and overdue balances on customer account and maximizing On Time Payment for all customers.

A day in the life of...

Manage customer/account queries to ensure sales ledger balances are clean on customer account

Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers

Notify markets of uncollectable debt risks & mitigate where possible

Collection activities based on Market Collection Strategy

Respond to incoming collection concerns from the customer and internal stakeholders

Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts

Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s)

Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving

Execute identified business and internal controls of Collections processes

Review and propose updates, through company, to the Standard Routines due to legal or process changes

What will make you successful

Degree in Business, Finance, Economics or similar

Proficiency in English and Dutch

Strong problem solving and analytical skills

High Customer Service skills

Able to propose and implement improvements in procedures

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:

Development of expertise in Nestlé’s Shared Services Business

Immersion in a culturally diverse team

Local and International Exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Flex Benefits - At NBS you can chose what benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Company equipment according to professional needs

Medical Support available at the Office (in Lisbon)

E-learning courses and training program to get you where you aim to be

Career progression and possibilities for International Career