Dutch Social Media Advisor

Atlean World; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Career development program

Free training with certification

Private health insurance aftertraining

Renewable fixed-term contract

Team activities and events

Relocation support

Job summary

Atlean World in Lisbon seeks a Dutch Social Media Advisor to support customers via phone, chat, and email, delivering friendly, solution-focused responses.

You will resolve issues, maintain quality standards, and log interactions in our systems while collaborating with teammates to improve service.

Qualifications

• Language proficiency in Dutch and English as core requirements.
• Strong communication and active listening skills.
• Problem solving and a can-do mindset.
• Comfortable using computer systems and multitasking between tools.
• Patience, empathy and a positive attitude.
• Availability to work in shifts.
• Clean criminal record.

Responsibilities

• Answering customer questions by phone, chat and email with a friendly, solution-focused attitude.
• Solving problems and creating positive experiences for every customer.
• Following the brand's guidelines and quality standards on every interaction.
• Logging and updating customer interactions in the relevant systems.
• Working closely with your team to continually improve the service.

Skills

Dutch language

English proficiency

Communication skills

Active listening

Problem solving

Multitasking

Empathy

Positive attitude

Shifts availability

Criminal record clean

Education

High school diploma

Tools

Computer systems

Job description

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience in Lisbon, Portugal for a role as a Dutch Social Media Advisor.

Why a Dutch Social Media Advisor role is great for your professional and personal development:

• Live in Lisbon, Portugal and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

HOW YOUR DAY-TO-DAY IN THIS ROLE WOULD LOOK LIKE:

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide

Requirements

• Language Maestro: Fluent in Dutch, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• High school diploma or equivalent
• Clean criminal record
• B2+ English level
• Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)

Benefits

• Work for one of the world's largest customer experience companies
• Access to an internal career-development program that fast-tracks you toward leadership roles
• Free comprehensive training with certification
• Private health insurance after training
• Renewable fixed-term contract
• Regular team activities: football tournaments, surf lessons, cultural events

Relocation Package is included:

• Flight to the Future: Covered flight expenses
• First-Class Arrival: Airport pick-up and settling assistance
• Nest in Comfort: Accommodation provided in shared apartments
• Language Safari: Complimentary Portuguese lessons
• Active & Awesome: Free sports activities

Football tournaments, beach barbecues, surf lessons, and cultural events await!

Make it your Next Job Without Boundaries!

Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World