Dutch Fashion Support Agent

Atlean World; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Private health insurance

Training & certification

Relocation package

Job summary

Atlean World is offering a great work experience in Lisbon, Portugal for a role as a Dutch Fashion Support Agent. You will answer customer questions by phone, chat and email, solve problems, and ensure service quality while logging interactions in our systems.

The role requires fluent Dutch and strong English, excellent communication, and the ability to relocate to Portugal. Expect a renewable fixed-term contract and opportunities to grow with a global brand.

Qualifications

• Fluent in Dutch; good English.
• Strong communication and active listening skills.
• Problem-solving, can-do mindset.
• Comfortable using computer systems and multitasking.
• Patient, empathetic and positive attitude.

Responsibilities

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude.
• Resolve issues and create positive experiences for each customer.
• Follow brand guidelines and quality standards on every interaction.
• Log and update customer interactions in relevant systems.
• Collaborate with team to continually improve service.

Skills

Dutch language

English language

Communication

Active listening

Problem solving

Education

High school diploma

Tools

Computer systems

Job description

Description

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience in Lisbon, Portugal for a role as a Dutch Fashion Support Agent.

Why a Dutch Fashion Support Agent role is great for your professional and personal development:

• Live in Lisbon, Portugal and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

How your day-to-day in this role would look like:

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide

Requirements

What do you need to be successful at this job?

• Language Maestro: Fluent in Dutch, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• High school diploma or equivalent
• Clean criminal record
• B2+ English level
• Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)

Benefits

By joining this role, this is what you can expect:

• Work for one of the world's largest customer experience companies
• Access to an internal career-development program that fast-tracks you toward leadership roles
• Free comprehensive training with certification
• Private health insurance after training
• Renewable fixed-term contract
• Regular team activities: football tournaments, surf lessons, cultural events

Relocation Package is included:

• Flight to the Future: Covered flight expenses
• First-Class Arrival: Airport pick-up and settling assistance
• Nest in Comfort: Accommodation provided in shared apartments
• Language Safari: Complimentary Portuguese lessons
• Active & Awesome: Free sports activities

Football tournaments, beach barbecues, surf lessons, and cultural events await!

Make it your Next Job Without Boundaries!

Get to know more about Atlean World

Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World

To join this journey, you should be a resident of a country within the European Union.