Dutch E-Commerce Customer Specialist - Growth & Support

BlueView Talent; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Meal allowance

Transport support

Health & Life Insurance

Relocation package

Onsite work

Job summary

BlueView Talent in Lisboa, Portugal, is seeking a Customer Specialist for our e-commerce project. You will assist online shoppers across inquiries about products, orders, payments, deliveries, returns, and account requests, delivering fast, accurate support and clear resolutions.

Requirements include fluent Dutch (C1/C2) and English (B2), EU citizenship or Portuguese residency, and strong analytical and communication skills.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical and communication abilities.

Responsibilities

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Assist customers with product inquiries, orders, payments, deliveries, returns, and account-related requests.
• Provide accurate information about products, prices, promotions, payment methods, delivery options, and return policies.
• Support customers with order tracking, delivery issues, returns, refunds, and exchanges.
• Identify customer needs and provide clear, practical solutions.
• Escalate complex issues per company procedures and collaborate with logistics, payments, and order management teams.

Skills

Dutch (C1/C2)

English (B2)

Analytical

Communication

Job description

BlueView Talent in Lisboa, Portugal, is seeking a Customer Specialist for our e-commerce project. You will assist online shoppers across inquiries about products, orders, payments, deliveries, returns, and account requests, delivering fast, accurate support and clear resolutions.

Requirements include fluent Dutch (C1/C2) and English (B2), EU citizenship or Portuguese residency, and strong analytical and communication skills.