Dutch Customer Specialist - Growth, Perks & Support

BlueView Talent; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Language Bonus

Performance Bonus

Meal Allowance

Health & Life Insurance

Onsite Work

Professional Development

Resumo da oferta

BlueView Talent in Lisbon is seeking a Customer Specialist to join a collaborative, customer‑oriented team where empathy, professionalism, and high‑quality service define every interaction. You will support customers via phone, email, and live chat, addressing inquiries about accounts, products, services, and orders, while documenting interactions and escalating complex cases.

Fluent Dutch (C1/C2) and English (B2) are required; EU citizenship or Portuguese residency is needed, and a proactive,

Qualificações

• Fluent Dutch (C1/C2) and English (B2) required.
• EU citizenship or Portuguese residency is needed.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset with eagerness to learn.

Responsabilidades

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Assist customers with inquiries about accounts, products, services, orders, and general requests.
• Identify customer needs and provide accurate, timely solutions.
• Guide customers through processes across platforms with clear guidance.
• Resolve issues while maintaining high service quality and satisfaction.
• Document customer interactions and resolutions in internal systems.
• Escalate complex cases to appropriate departments per procedures.
• Collaborate with internal teams to address issues promptly.
• Aim to achieve KPIs for customer satisfaction, quality, and response times.
• Continue learning about company products, policies, and best practices.

Conhecimentos

Dutch language proficiency

English language proficiency

Analytical skills

Creative thinking

Communication skills

Detail-oriented

Proactive attitude

Descrição da oferta de emprego

BlueView Talent in Lisbon is seeking a Customer Specialist to join a collaborative, customer‑oriented team where empathy, professionalism, and high‑quality service define every interaction. You will support customers via phone, email, and live chat, addressing inquiries about accounts, products, services, and orders, while documenting interactions and escalating complex cases.

Fluent Dutch (C1/C2) and English (B2) are required; EU citizenship or Portuguese residency is needed, and a proactive,