Dutch Customer Specialist - Fixed Shifts, Growth Perks

Cross Border Talents; Lisboa; Presencial; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health insurance

Onsite office

Professional development

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Specialist to be a primary contact for customers, delivering accurate information and timely solutions across channels.

You will handle inquiries about accounts, products, services, and orders, guiding customers through processes with professional, empathetic support. A strong emphasis on meeting KPIs and continuous learning through training is offered.

Qualificações

• Language skills: Fluent Dutch (C1/C2) and English (B2).
• Eligibility: EU citizenship or Portuguese residency.
• Skills: Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive, eager to learn in the CS field.

Responsabilidades

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other channels.
• Handle customer inquiries related to accounts, products, services, orders, and general requests.
• Understand customer needs and provide accurate, timely, and solution-oriented assistance.
• Guide customers through processes, platforms, and services with clear information.
• Resolve customer concerns efficiently while maintaining high standards of service.

Conhecimentos

Strong analytical

Creative

Communication abilities

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a Customer Specialist to be a primary contact for customers, delivering accurate information and timely solutions across channels.

You will handle inquiries about accounts, products, services, and orders, guiding customers through processes with professional, empathetic support. A strong emphasis on meeting KPIs and continuous learning through training is offered.