Dutch Back Office - Automative Sector 2K

Atlean World; Lisboa; On-site; EUR 212,000 - 234,000; Full time

Benefits offered by this job

Welcome bonus €2k

Language allowance €150

Meal allowance €7/day

Performance bonus up to €100/month

Leadership development opportunities

Stellantis project

Relocation package

Job summary

Atlean World is seeking Back Office Customer Support Agents to support Stellantis Connected Services across Europe. You will handle customer cases, process requests, and back-office tasks to ensure excellent service.

The role is based on-site in Lisbon, Monday to Friday, with a strong emphasis on accuracy and customer satisfaction. Requirements include fluent Dutch, strong English, prior CS experience, and excellent communication.

Qualifications

• Fluent/native Dutch and strong English required.
• Prior customer service experience.
• Excellent communication and interpersonal skills.
• Ability to motivate, coach and develop team members.
• Strong organizational and problem-solving abilities.
• On-site in Lisbon, Monday to Friday.

Responsibilities

• Manage customer cases from initial request through to resolution.
• Process back-office requests accurately and efficiently.
• Support Connected Services and vehicle-related enquiries.
• Update internal systems and maintain accurate records.
• Deliver high-quality service while meeting quality and SLA standards.

Skills

Dutch (native)

English (strong)

Customer service

Team motivation

Communication

Interpersonal skills

Organizational skills

Problem solving

Customer focus

On-site Lisbon

Job description

We are looking for Back Office Customer Support Agents to support Stellantis Connected Services across multiple European markets. The role focuses on handling customer cases, processing requests and supporting connected services through back-office activities while ensuring an excellent customer experience.

Key Responsibilities

You will be responsible for supporting, motivating and developing your team while ensuring high standards of performance and customer service.

• Manage customer cases from initial request through to resolution.


• Process back-office requests accurately and efficiently.


• Support Connected Services and vehicle-related enquiries.


• Update internal systems and maintain accurate records.


• Deliver high-quality service while meeting quality and SLA standards.

Requirements

• Fluent/native-level Dutch


• Strong command of English


• Previous experience in CS roles


• Strong communication and interpersonal skills


• Ability to motivate, coach and develop team members


• Strong organizational and problem-solving skills


• Customer-focused mindset


• Ability to work on-site in Lisbon, Monday to Friday

Benefits

• €1,400 gross base salary + €150 language allowance


• Performance bonus up to €100/month


• €7 meal allowance per working day


• Welcome bonus 2 k


• Opportunity to develop your leadership skills within an international environment


• Work with the Stellantis project


• Monday to Friday schedule


• On-site position in Lisbon

Relocation package included

• Your flight is on us – we’ll get you safely to Portugal


• Warm welcome at the airport and help to settle in


• Comfortable accommodation in shared apartments


• Free Portuguese lessons to get you speaking like a local


• Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events