Drive Digital Services | Danish Speaker

Joinimagine; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Canteen

Discounts for employees

Medical services

Flexible hours

Sports and health activities

Good access to public transports

Resumo da oferta

Bosch in Lisbon seeks a Danish-speaking customer service professional to handle customer inquiries in writing and by phone, focusing on digital topics such as vehicle apps. You will provide first- and second-level support in a multilingual, dynamic environment.

You will coordinate with service centers, forward technical issues, and advise customers on Bosch’s digital products, while maintaining a customer-oriented, independent and reliable approach in the automotive sector.

Qualificações

• Danish language skills at native speaker level in writing and speaking, plus good knowledge of English.
• Customer service experience in automotive sector preferred.
• Familiarity with ticketing tools and standard IT/web technologies.

Responsabilidades

• Handle customer enquiries in writing and by telephone in Danish.
• Serve as first/second level contact; propose solutions for booked automotive services.
• Forward technical issues to appropriate teams and advise customers on the digital product portfolio.

Conhecimentos

Danish (native)

English knowledge

Customer service

Ticketing tools

Auto industry knowledge

CRM tools

Ferramentas

Ticketing tools

CRM systems

Descrição da oferta de emprego

Company Description

Welcome to Bosch

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutionsdevelops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life‑saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Description

Role & Responsibilities:

• Taking responsibility: On behalf of your client , you will handle customer enquiries in writing and by telephone in Danish. You will support customers with their extensive requests concerning digital topics such as vehicle apps.
• Think comprehensively: In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.
• Implement reliably: Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers. You will also advise our customers on the existing digital product portfolio.

Qualifications

Skills & Experience

• Personality: customer-oriented, responsible and communicative;
• Working method: professional, independent, reliable, service- and solution-oriented;
• Experience and know-how: Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools;
• Language: Danish language skills at native speaker level in written and spoken in combination with good knowledge of English;
• Training: no specific training required.

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...