Dutch Speaker | Backoffice Specialist

The Bosch Group, Inc.; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexibilidade de horários

Serviços médicos

Descontos para empregados

Cantina

Boas acessibilidades de transporte

Resumo da oferta

A The Bosch Group, Inc. procura um Backoffice Specialist com domínio de Holandês para trabalhar no suporte ao cliente em Lisboa. O papel envolve analisar pedidos e fornecer orientações claras sobre o uso de apps e atualizações de software, mantendo contacto próximo com a equipa técnica.

É valorizada a Fluência em Inglês, boas capacidades comunicativas e experiência em atendimento ao cliente. Horário integral, ambiente internacional e oportunidades de desenvolvimento na Bosch.Service Solutions em

Qualificações

• Holandês (nível C1) obrigatório.
• Fluência em inglês.
• Boas competências de comunicação, compromisso e orientação para soluções.

Responsabilidades

• Analisar pedidos e responder de forma adequada.
• Fornecer soluções e guias passo a passo para ajudar os clientes com o uso da app.
• Aconselhar sobre atualizações de software e apps.
• Servir como ponto de contacto entre o cliente e a equipa técnica.
• Ajudar concessionários e suporte ao cliente quando o problema for da app.

Conhecimentos

Dutch language

English language

Customer service

Descrição da oferta de emprego

Dutch Speaker | Backoffice Specialist

Empresa: The Bosch Group, Inc. Tipo de Emprego: Periodo Integral Lisbon, Portugal

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life‑saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Description

• Analyze requests and answer accordingly;
• Provide solutions and step by step guides to help customer's with the app usage;
• Advise regarding software and app updates;
• When necessary, inform customer the best way to get help regarding issues out of our range;
• Inform second level supportwhen there are recurrent issues they are not aware of;
• Point of contact between the customer and the technical team;
• Assist dealerships andcustomer support when the issue is the App.

Qualifications

What distinguishes you:

• Dutch (C1 level) Mandatory;
• Fluency in English;
• Good communicative competencies,commitmentand solutions oriented;
• Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry (interest in modern widgets, e.g. App customer support, is a plus).

Additional Information

What we offer you:

• Challenges in an international environment
• career opportunities in one of the best companies in the world
• flexible hours
• medical services
• discounts for employees
• sports and health related activities
• canteen
• good access to public transports
• space for creativity

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