Dog-Focused Customer Care Specialist — Remote (Spain)

Barkyn; Portugal; Remote; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Healthcare

Remote work from Porto (Portugal)

Learning & development budget

Discount on Barkyn plans

Birthday day off

Dog-friendly office

Job summary

Barkyn is seeking a Customer Care Specialist to support customers in Spain while working remotely from Porto, Portugal. You will help manage orders, answer inquiries across phone, email, chat, and social media, and build strong relationships with Barkyn's dog-loving customers.

The role emphasizes empathy, problem solving, and learning about dog health and nutrition. Spanish (Spain) and English fluency are required, plus a genuine interest in dogs.

Qualifications

• 1–3 years of experience in Customer Support within a consumer brand.
• Native-level written and spoken proficiency in Spanish (Spain).
• Fluent in English.
• Genuine love for dogs and curiosity about dog-related topics.
• Comfortable working with CX systems and support tools.
• Strong problem-solving mindset, organized, and empathetic.

Responsibilities

• Communicate with customers daily via phone, email, chat, and social media.
• Present our offer to potential customers considering meals for their dogs.
• Manage customer accounts and support changes to orders and plans.
• Make independent decisions to solve customer issues efficiently.
• Proactively suggest ideas to strengthen customer relationships and improve the experience.
• Learn about dog health and nutrition to become a specialist in the field.

Skills

Customer Support

Spanish (Spain)

English

CX tools

Problem Solving

Empathy

Tools

CX systems

Job description

Barkyn is seeking a Customer Care Specialist to support customers in Spain while working remotely from Porto, Portugal. You will help manage orders, answer inquiries across phone, email, chat, and social media, and build strong relationships with Barkyn's dog-loving customers.

The role emphasizes empathy, problem solving, and learning about dog health and nutrition. Spanish (Spain) and English fluency are required, plus a genuine interest in dogs.