Director of Enablement & Operations

login.works; Alvalade; Hybrid; EUR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Hybrid role

Zusammenfassung

login.works in Lisbon (Hybrid) is seeking a Director of Enablement & Operations to own the operating model for Expert Advisory, making it scalable, repeatable, measurable, and commercially effective. You will set the strategy, governance, roadmap, and KPIs for the Enablement & Operations cluster, while staying hands-on to guide a lean team.

The role requires proven experience leading enablement and operations in professional services or tech, plus strong data and governance skills; fluent

Qualifikationen

• Proven experience leading enablement, operations, service operations, process governance, or business systems, ideally in a professional-services, knowledge-based, or tech scale-up environment.
• Track record designing operating models, governance frameworks, process standards, roadmaps, and performance measures.
• Hands-on experience with capacity and resource planning, operational reporting, and data quality.
• Experience in a regulated, process-heavy environment is a strong plus.

Aufgaben

• Set the cluster strategy, priorities, governance model, roadmap, and performance expectations, in alignment with Expert Advisory leadership.
• Sponsor operational improvements based on business value, risk, data readiness, adoption needs, capacity, and cross-functional dependencies.

Kenntnisse

Enablement leadership

Operations management

Cross-functional leadership

Data-driven decision making

Change management

People management

Tools

Jira

Confluence

SharePoint

Power BI

Jobbeschreibung

Our client is the global leader in regulatory and sustainability intelligence, helping the world's largest companies navigate Environment, Health & Safety, Corporate Sustainability, and Product Compliance.

Their Expert Advisory business brings regulatory experts to clients around the world. It is growing, and growth needs an engine: clear processes, reliable data on capacity, the right tools, and a commercial machine that knows what it can deliver before it sells it.

This is that seat. As Director of Enablement & Operations you own the operating model that makes Expert Advisory scalable, repeatable, measurable, and commercially effective. You set the strategy, governance, roadmap, and KPIs of the Enablement & Operations cluster, and you stay close enough to the work to direct a lean team hands-on.

Responsibilities

Strategy & governance

• Set the cluster strategy, priorities, governance model, roadmap, and performance expectations, in alignment with Expert Advisory leadership.

• Prioritize and sponsor operational improvements based on business value, risk, data readiness, adoption needs, capacity, and cross-functional dependencies.

Playbooks & standardization

• Lead the development and governance of playbooks, SOPs, templates, quality requirements, document controls, and review cycles.

• Make sure standards are actually adopted, and that adoption can be evidenced.

Resource planning & capacity

• Oversee demand forecasting, availability, allocation, workload risks, and escalation routines.

• Surface future capability needs before they become bottlenecks.

Tooling, data & AI-enabled workflows

• Govern the operational tooling and knowledge ecosystem: Jira, Confluence, SharePoint, reporting solutions, knowledge systems, and approved AI-enabled workflows.

• Define KPI standards, evidence requirements, reporting routines, and leadership insights, communicating limitations and dependencies transparently.

Commercial enablement

• Lead the commercial enablement framework: qualification, feasibility, effort estimates, proposal and SOW support, service information, and intake.

• Work hand in hand with Sales and Customer Success teams.

Leadership & stakeholders

• Partner with Expert Advisory leadership, service owners, Sales, Customer Success, Product, and Technology to clarify ownership and drive adoption.

• Manage and develop the Operations team, with clear priorities and realistic workload boundaries.

• Report on delivery, adoption, benefits, risks, and the decisions leadership needs to take.

Profile sought

Experience

• Proven experience leading enablement, operations, service operations, process governance, or business systems, ideally in a professional-services, knowledge-based, or tech scale-up environment.

• Track record designing operating models, governance frameworks, process standards, roadmaps, and performance measures.

• Hands-on experience with capacity and resource planning, operational reporting, and data quality.

• Experience in a regulated, process-heavy environment is a strong plus.

Technical skills

• Strong command of work-management, knowledge-management, collaboration, and reporting platforms (Jira, Confluence, SharePoint, Power BI or comparable).

• Sound judgment in governing AI-enabled and automated workflows: human review, source validation, access control, risk management, and benefit tracking.

• Able to turn data and evidence into practical leadership decisions.

Languages

• Fluent English required. Portuguese or any additional language is an asset.

Soft skills

• Leads cross-functional initiatives and drives adoption without relying solely on direct authority.

• Strong people manager and coach, with real change-leadership skills.

• Balances strategic direction with hands-on execution.

• Clear, transparent communicator with senior leadership.

Benefits & Culture

• Operating scope: playbooks, capacity planning, KPIs, tooling (Jira, Confluence, SharePoint, Power BI), AI-enabled workflows, and commercial enablement.

• A rare mandate: build the operating model of a growing global advisory business, rather than inheriting someone else's.

• Real reach across the organisation: Expert Advisory leadership, Sales, Customer Success, Product, and Technology.

• A company that prioritizes its people, trusts them to deliver, and invests in their growth.

• Competitive compensation, benefits, and flexibility.

• Hybrid role.

Department: Expert Advisory, Enablement & Operations

Location: Lisbon (Hybrid)

Start date: January 2027