We are looking for a Senior Consultant to manage a customer portfolio with full autonomy: understanding our customers’ objectives and helping them achieve those objectives through forward-thinking, data-driven strategies.
It is a commercial seat as much as a strategic one. You will manage high-level partnerships, manage new leads and create new growth processes, and work closely with the founders to take the company to its next level. Long-term relationships and a client’s satisfaction with their return on investment are the measure of the job, not activity.
Autonomy here is real and so is the exposure. You will be the person a client calls about their business, the person who decides what we recommend, and the person who says no when a request will not serve them. Delivery inside each project is run by a Project Manager, so your accountability is the client relationship and the outcome rather than the plan. Behind you sit senior specialists in every discipline, which means your job is to bring the right expertise to a problem rather than to know everything yourself.
Key Responsibilities
- Portfolio Ownership: Manage a customer portfolio with full autonomy, understanding each client’s objectives and the commercial reality behind them.
- Strategy: Develop forward-thinking, data-driven strategies, and defend them with reasoning a client’s board would accept.
- High-Level Partnerships: Manage high-level partnerships, including the technology and channel relationships that support client work.
- New Business: Manage new leads and build the growth processes that turn interest into a working relationship.
- Founder Collaboration: Work closely with the founders to boost the company to its next level, contributing to where we go rather than only to what we deliver.
- Relationship Depth: Build long-term relationships with customers and keep them satisfied with their return on investment.
- Analysis & Presentation: Provide analysis, presentations and copywriting within existing and new missions and projects.
- Orchestration: Bring the right specialists to each problem across media, data, automation, creative and tech, and hold the whole engagement together, working with the Project Manager who runs delivery on each project.
- Projects, Budgets & Priorities: Able to manage projects, their budgets, timings and priorities, alongside the project management team where one is assigned to the account.
- Commercial Honesty: Tell a client when a channel is not working, when a budget is better spent elsewhere, and when we are not the right team for something.
Technical & Platform Skills
- Experience: Senior experience in digital consulting, account leadership or client-side digital, with real accountability for outcomes and revenue.
- Digital breadth: Working command of the digital landscape across paid media, data and analytics, automation and CRM, and web, enough to challenge a specialist constructively.
- Commercial fluency: Comfort with proposals, scoping, pricing and negotiation, and with a conversation about money that does not defer.
- Data literacy: Ability to read performance data and turn it into a business argument rather than a report.
- Communication: Excellent presentation and writing skills, including the copywriting the role calls for.
- AI literacy: Literacy in Tech and AI subjects, and practical understanding of how LLMs and agents work: context, tools, memory, and why the same prompt can return different answers. Sophisticated use of AI platforms, both with efficiency and security.
- Languages: Fluency in English and Portuguese.
Behavioral Skills
- Autonomy: Capable of running a portfolio without waiting for permission, and of knowing which decisions still belong upward.
- Straightforwardness: Straightforward, but kind. You give a client the assessment they need rather than the one they asked for.
- Commercial Drive: Genuine appetite for growth, new relationships and the work of building them.
- Strategic Thinking: Able to see past the immediate request to the business problem underneath it.
- Composure: Steady with senior stakeholders, difficult conversations and competing pressures.
- Kindness: At Wise Pirates we promote and admire kindness, independently of rhythm, intensity and efficiency.
- Analytical Mindset: Capable of putting data first and obsessed with insight building, always with client satisfaction and business results in mind.
- AI Readiness: Interest and fluency in using AI as a partner to deliver efficient value, respecting security and privacy regulations.
- Results-Oriented Zeal: An unwavering commitment to the client’s bottom line, pushing boundaries to chase the best overall performance and business goals.
Nice to Have
- Prior experience in an agency or consultancy, carrying a portfolio and a number.
- Experience in regulated sectors, where what can be said and measured is constrained.
- International client experience beyond Portugal.
- A record of growing an account rather than only retaining it.
- Exposure to product or licensing conversations alongside services.