Director of Club Operations & Member Experience

discoverylandco; Comporta; Presencial; EUR 100 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Meal Allowance

Staff Restaurant

Staff accommodation if you are not лок

Development Programs

Competitive Salaries

Resumo da oferta

Discovery Land Company in Portugal is seeking a Director of Operations for its Costa Terra Club operations, located in Setúbal region. You will unite Sales, Development, F&B, Member Services, Outdoor Pursuits, HR and other departments to deliver exceptional member and guest experiences.

The role requires leading multidisciplinary teams, driving process improvement, budgeting, and ensuring safety and regulatory compliance, while shaping the customer journey for a luxury club community.

Qualificações

• Bachelor's degree in management, engineering, economics or related field.
• Minimum 5 years in operational management or leadership roles.
• Proven experience leading multidisciplinary teams.

Responsabilidades

• Define, implement, and monitor the operational strategy aligned with company objectives.
• Coordinate and supervise operational teams and departments.
• Analyze KPIs and implement continuous improvement plans.
• Manage budgets, control costs and optimize resources.
• Ensure compliance with quality, safety and regulatory standards.

Conhecimentos

Operational leadership

Strategic planning

Process improvement

Team management

Budget management

Data analysis

English proficiency

Formação académica

Bachelor's degree in Management

MBA preferred

Ferramentas

ERP systems

MS Excel

Data visualization tools

Descrição da oferta de emprego

Discovery Land Company in Portugal is seeking a Director of Operations for its Costa Terra Club operations, located in Setúbal region. You will unite Sales, Development, F&B, Member Services, Outdoor Pursuits, HR and other departments to deliver exceptional member and guest experiences.

The role requires leading multidisciplinary teams, driving process improvement, budgeting, and ensuring safety and regulatory compliance, while shaping the customer journey for a luxury club community.