Digital Ads Support Specialist - Lisbon (On-Site)

Concentrix Portugal; Lisboa; Sur place; EUR 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Central location in Lisbon

Bring-a-friend bonus

Full paid training

Career development programs

Résumé du poste

Concentrix Portugal is seeking a Technical Support Digital Ads specialist in Lisbon (On-Site). You will support our client’s social media products, ensuring user satisfaction and adherence to guidelines while contributing to service improvements.

We provide training and development programs, with clear career growth opportunities and internal promotions. A central Lisbon location and ongoing learning opportunities are offered as part of the role.

Qualifications

• Fluent in Spanish and English (verbal and written).
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience with paid campaign management (mandatory).
• Experience in a Contact Centre or Advertising Tech support is preferred.

Responsabilités

• Proactively seek initiatives to enhance service and user experience.
• Handle end-to-end product troubleshooting and customer support for advertising products.
• Collaborate with Product Operations & Eng to resolve queries.
• Maintain high Customer Satisfaction through timely updates and case progress.
• Ensure adherence to service levels and productive case resolution times.

Connaissances

Spanish (C1)

English (B2)

Social media familiarity

Digital marketing experience

Paid campaign management

Teamwork

Independent work

Formation

Marketing degree

Description du poste

Concentrix Portugal is seeking a Technical Support Digital Ads specialist in Lisbon (On-Site). You will support our client’s social media products, ensuring user satisfaction and adherence to guidelines while contributing to service improvements.

We provide training and development programs, with clear career growth opportunities and internal promotions. A central Lisbon location and ongoing learning opportunities are offered as part of the role.