Danish-Speaking Customer Support Specialist – Lisbon

CloserHire; Lisboa; Presencial; EUR 19 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Health insurance

Central Lisbon office

International team

Resumo da oferta

CloserHire is recruiting a Danish-speaking Customer Service Specialist in Lisbon, Portugal. The role involves assisting users with product features, troubleshooting, e-commerce, software, hardware, and connectivity, across multiple channels.

You will join an international team working for a global leader in the BPO industry. The position offers relocation support and a modern central Lisbon office. Fluent Danish and strong English are required, and a willingness to relocate is needed.

Qualificações

• Fluent Danish (C1) and good English (B2) based in Lisbon or open to relocating.
• Previous experience in customer service or a BPO setting is a plus.
• Proactive problem-solver with a positive attitude.
• Flexible availability, including weekends or shift rotations.

Responsabilidades

• Provide customer support through phone, email, chat, social media, and messaging platforms
• Handle pre-sales inquiries, general questions, and technical support requests
• Maintain a consistent and professional tone across all communication channels
• Escalate complex cases to specialized teams when needed
• Collaborate with technical teams to ensure efficient resolution of support tickets
• Manage your individual ticket queue and adhere to service level expectations
• Contribute to content quality by reviewing help materials and suggesting improvements

Conhecimentos

Danish (C1)

English (B2)

Ferramentas

CRM platforms

Descrição da oferta de emprego

CloserHire is recruiting a Danish-speaking Customer Service Specialist in Lisbon, Portugal. The role involves assisting users with product features, troubleshooting, e-commerce, software, hardware, and connectivity, across multiple channels.

You will join an international team working for a global leader in the BPO industry. The position offers relocation support and a modern central Lisbon office. Fluent Danish and strong English are required, and a willingness to relocate is needed.