Danish Speaking Customer Advisor (Hybrid)

Ignite; Lisboa; Híbrido; EUR 19 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare

Advancement opportunities

Team culture and events

Resumo da oferta

Ignite in Lisbon is seeking Danish-speaking Customer Support Representatives for a hybrid role delivering top-tier service to Danish users. You will handle calls, email, and chats about orders, warranties, and setup, while continually building product knowledge. Training is fully paid, with clear internal advancement paths and a supportive team culture.

Qualificações

• Danish fluency (native or C1/C2) with professional English (B2).
• Based in Lisbon or willing to relocate with valid local work authorization.
• Strong written and spoken communication, patient, customer-focused.
• Comfortable navigating computer systems and learning new tools quickly.
• Experience in call centers, retail or hospitality is a plus.

Responsabilidades

• Handle inbound calls, emails, and live chats about orders, product info, warranties, shipping, and setup.
• Troubleshoot smart home products and electronics and escalate complex issues when needed.
• Log all interactions and resolutions in the CRM accurately.
• Stay updated on product launches, firmware updates, and guidelines to communicate clearly.
• Attend fully paid, ongoing training programs to boost product knowledge and soft skills.

Conhecimentos

Danish fluency

English proficiency (B2)

Customer service

Communication skills

Tech aptitude

Descrição da oferta de emprego

Do you love tackling challenges and helping people? If you are fluent in Danish and looking for a hybrid position based in Lisbon, Portugal, this role is a great fit.

We are looking for enthusiastic Danish-Speaking Customer Support Representatives to join our expanding international team. Working in a hybrid setup from Lisbon, you will support a prominent global manufacturer of smart home products and consumer electronics, delivering top-tier service to Danish users.

Key Responsibilities

• Customer Assistance: Handle inbound calls, emails, and live chats concerning orders, product information, warranties, shipping, and setup.
• Troubleshooting: Troubleshoot smart home products and electronics, offering clear solutions or escalating advanced issues to technical specialists.
• Data Entry: Log all user interactions, issues, and resolutions accurately in the CRM system.
• Product Knowledge: Stay updated on new product launches, firmware updates, and company guidelines to deliver clear, empathetic communication.
• Skill Development: Attend fully paid, ongoing training programs to enhance your product knowledge and soft skills.

Candidate Profile

We value a strong work ethic, effective listening, and clear communication. Complete training and work equipment are provided.

Requirements

• Languages: Native or C1/C2 Danish fluency paired with professional B2 English skills.
• Location: Must live in (or be ready to relocate to) Lisbon, Portugal, with valid local work authorization.
• Soft Skills: Excellent written and spoken communication with a patient, customer-focused approach.
• Tech Aptitude: Comfortable navigating computer systems, multitasking across platforms, and learning new tools quickly.
• Pluses: Experience in call centers, retail, or hospitality, as well as a passion for consumer electronics and smart tech.

Schedule

• Hours: Full-time, 40 hours per week (8 hours per day, 5 days per week).
• Shifts: Regular daytime hours between 08:00 and 17:00.

Salary & Benefits

• Base Pay: €1,400 gross per month (distributed over 14 payments per year).
• Danish Allowance: Extra €150 gross per month for your language skills.
• Performance Bonus: Up to €100 gross per month based on key performance indicators.
• Meal Allowance: €7 net per working day (:€140–€150 per month).
• Healthcare: Private medical and life insurance starting from your first day.
• Advancement: Clear internal promotion paths (e.g., Quality Analyst, Team Lead, Trainer).
• Culture: A diverse work environment with regular team activities and approachable leadership.