Danish Fitbit Support Specialist | Wellness Tech Advocate

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Resumo da oferta

Mercier Consultancy Group is seeking a motivated Danish-speaking Fitbit Customer Support Specialist to join our team in Bulgaria. You will provide phone, email, and chat support, helping users optimize their wearables and wellness software.

The role emphasizes empathy, accuracy, and ongoing product knowledge to deliver premium customer experiences. Ideal candidates are fluent in Danish and English, have a passion for fitness tech, and can thrive in an international team.

Qualificações

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication and customer-centric problem solving.
• Strong English for international collaboration.
• Experience in technical support or customer relations is advantageous.

Responsabilidades

• Provide high-quality technical and functional support to Fitbit users via phone, email, and chat.
• Empower customers to maximize their fitness trackers and wellness software features.
• Troubleshoot sync issues, hardware concerns, and app-related queries.
• Maintain a knowledge base of latest fitness technology trends and product updates.
• Deliver empathetic and expert service aligning with the premium brand.
• Collaborate with international teams to optimize user experience in health and wellness.

Conhecimentos

Danish language

Communication skills

English proficiency

Technical support experience

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a motivated Danish-speaking Fitbit Customer Support Specialist to join our team in Bulgaria. You will provide phone, email, and chat support, helping users optimize their wearables and wellness software.

The role emphasizes empathy, accuracy, and ongoing product knowledge to deliver premium customer experiences. Ideal candidates are fluent in Danish and English, have a passion for fitness tech, and can thrive in an international team.