CX Design Manager — Lead Customer Journeys & Growth

EY; Lisboa; Híbrido; EUR 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Coaching & feedback

Career development

Flexible work arrangements

Resumo da oferta

EY in Lisbon seeks a Manager to join our Business Design Consulting team, leading CX workstreams, shaping customer journeys and delivering measurable business impact for clients.

You will coach and mentor junior team members, lead client workshops and design customer-centric solutions across industries, collaborating with marketing, sales and customer service to build value for customers and the business.

Qualificações

• Bachelor’s or Master’s degree with 5 years of working experience in a customer-facing and problem-solving capacity.
• Experience designing or delivering customer journeys in a leading consultancy context.
• Familiarity with customer-centric trends and digital platforms (CMS, CRM) benefit the role.

Responsabilidades

• Lead CX workstreams with EY and client resources to meet outcomes on time, quality and budget.
• Build a highly collaborative, high-performing team environment.
• Coach and mentor junior team members.
• Lead client discussions, workshops and design sessions with stakeholders.
• Design customer journeys and CX capabilities to deliver measurable client impact.
• Contribute to growing the Business Design practice and related thought leadership.

Conhecimentos

Analytical thinking

Problem solving

Communication

Leadership

Team collaboration

Formação académica

Bachelor’s or Master’s degree

Descrição da oferta de emprego

EY in Lisbon seeks a Manager to join our Business Design Consulting team, leading CX workstreams, shaping customer journeys and delivering measurable business impact for clients.

You will coach and mentor junior team members, lead client workshops and design customer-centric solutions across industries, collaborating with marketing, sales and customer service to build value for customers and the business.