Senior CX Design Manager - Lead Customer Journeys

EY; Lisboa; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Ernst & Young Advisory Services Sdn Bhd in Lisbon collaborates with major clients to design and deliver new customer experiences. The Manager leads CX workstreams, mentors teams and drives client workshops across CX strategy, design and execution.

The role demands strong analytical thinking, customer research skills and the ability to manage projects at pace. EY offers growth opportunities, global exposure and a dynamic consulting environment.

Qualifikationen

• Bachelor's or Master's degree in a relevant field and about 5 years in a customer-facing, problem-solving role.
• Experience in business consulting or designing customer journeys is preferred.
• Familiarity with customer-centric trends and technology solutions is helpful.

Aufgaben

• Lead CX workstreams with EY and client resources to meet quality, time and budget goals.
• Build a collaborative, high-performing team environment and coach junior members.
• Lead client discussions, workshops and design sessions to drive outcomes.
• Design customer journeys and identify experiential pain points and CX capabilities.
• Contribute to Business Design practice through events, thought leadership, and new tools.

Kenntnisse

CX design

Stakeholder management

Leadership

Analytical thinking

Facilitation

Ausbildung

Bachelor's or Master's degree

Tools

CMS

CRM

Jobbeschreibung

Ernst & Young Advisory Services Sdn Bhd in Lisbon collaborates with major clients to design and deliver new customer experiences. The Manager leads CX workstreams, mentors teams and drives client workshops across CX strategy, design and execution.

The role demands strong analytical thinking, customer research skills and the ability to manage projects at pace. EY offers growth opportunities, global exposure and a dynamic consulting environment.