Hybrid Service Designer — Consultant

EY; Porto; Híbrido; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

EY is seeking a Service Designer – Consultant to shape customer and employee experiences within EY Studio+. You will apply service design methods, conduct mixed-methods research and develop deliverables like personas, journeys and blueprints for diverse clients.

You will collaborate with UX/UI designers, strategists and developers, driving innovative service concepts while staying aligned with EY standards. A hybrid role in Lisbon or Porto offers flexibility and growth opportunities.

Qualificações

• Bachelor’s or Master’s degree in Design, Communication or a related field.
• 1 to 3 years of professional experience in Service Design, Customer Experience, User Research or a related discipline.
• Solid understanding of Service Design and Design Thinking principles and methodologies.
• Experience conducting qualitative research activities, including interviews, workshops, focus groups and ethnographic research.
• Experience conducting quantitative research activities, including survey design, NPS, VOC and data analysis.
• Ability to create Service Design deliverables such as personas, customer journeys, service blueprints and prototypes.
• Portfolio demonstrating relevant project work and design thinking deliverables.
• Fluency in Portuguese and English, both written and spoken.
• Strong presentation and facilitation skills, with confidence interacting with clients and stakeholders.
• Availability to work in a hybrid model in Lisbon or Porto.

Responsabilidades

• Apply Service Design and Design Thinking methodologies across multidisciplinary consulting projects.
• Conduct qualitative and quantitative research activities, including user interviews, focus groups, surveys, workshops, ethnographic research and market analysis.
• Analyze customer, user and business insights to identify opportunities for service innovation and improvement.
• Create and develop key Service Design deliverables, including personas, customer journeys, service blueprints, ecosystem maps, research reports, prototypes and presentations.
• Support the design and validation of service concepts through collaborative and iterative design processes.
• Facilitate workshops, co-creation sessions and stakeholder engagement activities with clients, users and project teams.
• Collaborate closely with multidisciplinary teams, including UX/UI Designers, Consultants, Strategists, Developers and Client Stakeholders.
• Monitor emerging trends, methodologies and best practices related to customer experience, service innovation and design.
• Contribute to the delivery of high-quality project outcomes while maintaining EY and EY Studio+ standards and methodologies.
• Actively contribute to fostering a culture of innovation, collaboration and continuous improvement.

Conhecimentos

Human-centered design

User research

Design Thinking

Qualitative research

Quantitative research

Prototyping

Facilitation

Storytelling

Collaboration

Portuguese

English

Miro

Figma

Formação académica

Bachelor’s or Master’s in Design/Communication

Ferramentas

Miro

Figma

Descrição da oferta de emprego

EY is seeking a Service Designer – Consultant to shape customer and employee experiences within EY Studio+. You will apply service design methods, conduct mixed-methods research and develop deliverables like personas, journeys and blueprints for diverse clients.

You will collaborate with UX/UI designers, strategists and developers, driving innovative service concepts while staying aligned with EY standards. A hybrid role in Lisbon or Porto offers flexibility and growth opportunities.