Customer & Technical Support Specialist | Ai Project

Concentrix; Almada; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Paid initial training

Employment contract

Health and dental insurance

Meal allowance

Monthly performance bonus

Career development opportunities

Job summary

Concentrix is hiring Customer & Technical Support Specialists for an international project in Artificial Intelligence. The role involves handling customer and first-line technical support via phone, email and chat, plus guidance on platform features and services.

Ideal candidates have fluent English, prior tech support experience or strong IT/tech certifications, and comfort with AI tools. Expect rotating shifts and an opportunity to grow in a global tech environment.

Qualifications

• Fluent English (C1/C2) required.
• Proven Technical Support experience preferred.
• IT/technical certifications or equivalent hands-on tech experience.
• Familiarity with AI tools and daily use.
• Strong problem-solving and communication skills.

Responsibilities

• Provide customer and first-line technical support via phone, email and chat.
• Troubleshoot account access, platform and standard technical issues.
• Assist customers with account, billing and payment-related questions.
• Guide users through platform features and services.
• Resolve issues while ensuring a high-quality customer experience.
• Escalate more complex technical issues when necessary.

Skills

Fluent English

Tech Support

IT Certifications

AI Tools

Problem Solving

Communication

Education

IT Certifications

Technical Training

Tools

AI Tools

Job description

Descrição do cargo

We're looking for Customer & Technical Support Specialists to join an exciting international project in the field of Artificial Intelligence.

If you're tech-savvy, enjoy solving problems and are comfortable working with AI and digital tools, we'd love to hear from you.

Location

• Lisbon, Portugal – On-site

What you'll do

• Provide customer and first-line technical support via phone, email and chat.


• Troubleshoot account access, platform and standard technical issues.


• Assist customers with account, billing and payment-related questions.


• Guide users through the platform's features, tools and services.


• Resolve issues efficiently while ensuring a high-quality customer experience.


• Escalate more complex technical issues when necessary.

What we're looking for

• Fluent English (C1/C2).


• Previous Technical Support experience is highly valued.


• If you don't have previous Tech Support experience, you should be able to demonstrate a strong technical background through IT/technical certifications, training or hands-on experience with technology.


• Familiarity with Artificial Intelligence tools and their day-to-day use is highly valued.


• Strong problem-solving and logical thinking skills.


• Comfortable learning and working with new digital platforms and technologies.


• Strong communication and customer service skills.


• Previous Customer Support experience is a plus.

What we offer

• Paid initial training.


• Employment contract.


• Health and dental insurance.


• Meal allowance.


• Monthly performance bonus.


• Career development opportunities within an international and technology-driven environment.

Working hours

• 40 hours per week.


• Rotating shifts.

If you're passionate about technology and AI and looking for your next opportunity in Customer & Technical Support, we'd love to hear from you.