Customer Support Specialist – Social Media & Digital Advertising — ENGLISH

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Attendance bonus

Job summary

Cross Border Talents is hiring a Customer Support Specialist to assist users in a digital advertising environment, focusing on customer interactions, paid campaign support, and social media products.

You will provide clear guidance, investigate issues and help deliver a high standard of service in an on-site role in Lisbon. Prior experience in paid campaigns and digital marketing is preferred, with rotating shifts.

Qualifications

• Fluent English communication skills.
• Previous experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or customer service programme for an advertising technology company.
• Familiarity with social media products and a basic understanding of digital advertising.

Responsibilities

• Handle customer enquiries and provide timely, accurate support.
• Assist with issues relating to social media products and digital advertising services.
• Support customers with paid campaign-related questions.
• Investigate reported issues and guide users towards appropriate solutions.
• Follow operational procedures and quality standards.
• Work with colleagues to ensure a positive customer experience.

Skills

Fluent English

Paid campaign management

Digital marketing

Customer service

Social media products

Job description

About the Role

We are hiring an English-speaking Customer Support Specialist to assist users in a digital advertising environment. The role focuses on customer interactions, paid campaign support and social media products. You will provide clear guidance, investigate issues and help deliver a consistently high standard of service.

Key Responsibilities

• Handle customer enquiries and provide timely, accurate support.
• Assist with issues relating to social media products and digital advertising services.
• Support customers with paid campaign-related questions.
• Investigate reported issues and guide users towards appropriate solutions.
• Follow operational procedures and quality standards.
• Work with colleagues to ensure a positive customer experience.
• Fluent English communication skills.
• Previous experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or customer service programme for an advertising technology company.
• Familiarity with social media products and a basic understanding of digital advertising.
• Strong customer-service skills and flexibility to work rotating shifts.

Requirements

Languages

English

Salary

• €900–€950 gross/month (paid over 14 months; source salary: €920)
• €2,000 welcome bonus paid in 12 monthly instalments during the first year; €7.63 net meal allowance per working day; €40 attendance bonus (as stated in the offer).

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Initial shifts between 07:00 and 19:00, Monday to Sunday; the schedule may transition to 24/7 rotating shifts with two rotating days off.