Customer Support Specialist – Social Media & Digital Advertising — ENGLISH

Cross Border Talents; Almada; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Attendance bonus

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. The role involves resolving enquiries in Spanish and English and supporting paid campaigns.

You will respond to inquiries across channels, work with social media products, and collaborate with internal teams. A background in paid campaigns and digital marketing is preferred, with rotating shifts and on-site work in Lisbon.

Qualifications

• Fluent Spanish and good English communication is required.
• Experience in paid campaign management is preferred.
• Experience in digital marketing is required.
• Experience in a contact centre or advertising tech environment is advantageous.

Responsibilities

• Respond to customer enquiries through available support channels.
• Assist with questions related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Collaborate with internal teams to meet service expectations.

Skills

Fluent Spanish

Good English

Customer service

Job description

About the Role

We are looking for a Spanish-speaking Customer Support Specialist to support users and business customers in a digital advertising environment. You will help resolve enquiries related to social media products and paid campaigns, delivering accurate, helpful and customer-focused support in Spanish and English.

Key Responsibilities

• Respond to customer enquiries through the available support channels.
• Assist with questions and issues related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Work collaboratively with internal teams and meet service expectations.

Requirements

• Fluent Spanish and good English communication skills.
• Previous experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or customer service programme within an advertising technology environment is an advantage/requirement as specified by the client.
• Good knowledge of social media platforms and basic digital advertising concepts.
• Strong customer-service skills and availability for rotating shifts.

Languages

Spanish / English

Salary & Benefits

• €900–€950 gross/month (paid over 14 months; source salary: €920)
• €2,000 welcome bonus paid in 12 monthly instalments during the first year; €7.63 net meal allowance per working day; €40 attendance bonus

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Initial shifts between 07:00 and 19:00, Monday to Sunday; the schedule may transition to 24/7 rotating shifts with two rotating days off.