Customer Support Specialist – Social Media & Digital Advertising — ENGLISH

Cross Border Talents; Loures; Vor Ort; EUR 10.000 - 11.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Meal allowance

Attendance bonus

Zusammenfassung

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business clients in a digital advertising environment. You will resolve enquiries in Spanish and English, focusing on social media products and paid campaigns.

The role requires fluent Spanish, strong English, and experience in paid campaign management, with rotating shifts and on-site in Lisbon. A background in digital marketing is valued.

Qualifikationen

• Fluent Spanish and strong English communication.
• Experience managing paid campaigns and digital marketing.
• Customer-service experience in an advertising tech environment is a plus.
• Good knowledge of social media platforms and digital advertising concepts.
• Willingness to work rotating shifts.

Aufgaben

• Respond to customer enquiries through available support channels.
• Assist with questions about social media products and paid campaigns.
• Provide clear guidance on paid campaign issues.
• Identify customer needs, investigate issues and offer solutions.
• Collaborate with internal teams to meet service expectations.

Kenntnisse

Spanish fluency

English communication

Paid campaigns experience

Digital marketing knowledge

Customer service experience

Jobbeschreibung

About the Role

We are looking for a Spanish-speaking Customer Support Specialist to support users and business customers in a digital advertising environment. You will help resolve enquiries related to social media products and paid campaigns, delivering accurate, helpful and customer-focused support in Spanish and English.

Key Responsibilities

• Respond to customer enquiries through the available support channels.
• Assist with questions and issues related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Work collaboratively with internal teams and meet service expectations.

Requirements

• Fluent Spanish and good English communication skills.
• Previous experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or customer service programme within an advertising technology environment is an advantage/requirement as specified by the client.
• Good knowledge of social media platforms and basic digital advertising concepts.
• Strong customer-service skills and availability for rotating shifts.

Languages

Spanish / English

Salary & Benefits

• €900–€950 gross/month (paid over 14 months; source salary: €920)
• €2,000 welcome bonus paid in 12 monthly instalments during the first year; €7.63 net meal allowance per working day; €40 attendance bonus

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Initial shifts between 07:00 and 19:00, Monday to Sunday; the schedule may transition to 24/7 rotating shifts with two rotating days off.