Elevate Your Career: Customer Support Specialist (German Market)

CBT; Lisboa; Presencial; EUR 17 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly base €1,400

Language bonus €150/month

Performance bonus up to €100/month

Stable long-term project

Resumo da oferta

CBT in Lisbon is seeking a German-speaking Customer Support Specialist to serve as a brand ambassador for a premium coffee brand. You will handle German customer inquiries by phone, email, and chat, assisting with orders, subscriptions, and delivery logistics.

You will coordinate with technical teams for swift solutions, build rapport with customers, and ensure a high-quality service experience in a calm, structured environment.

Qualificações

• Native/ Fluent German required (C1/C2).
• Good English (B1+) for team communication.
• Experience in customer service is valued but attitude matters most.

Responsabilidades

• Assist customers in German via phone, email, and chat with product setup, usage, and troubleshooting.
• Oversee orders, subscriptions, and delivery logistics for a seamless experience.
• Coordinate with technical teams to provide swift, accurate solutions.
• Build rapport with customers to reflect the brand's premium reputation.

Conhecimentos

German language (C1/C2)

English communication

Customer service

Empathy

Problem solving

Attention to detail

Descrição da oferta de emprego

(German Market) – Premium Coffee Brand

Location: Sete Rios, Lisbon (On-site)

Start Date:Immediately

Schedule: Mon–Fri, 08:00 – 16:00 (No nights, no weekends)

Are you tired of high-pressure call centers? Do you value quality over quantity?

We are looking for a German-speaking Customer Support Specialist to join a world-renowned premium lifestyle brand. You won't just be answering phones; you will be acting as a brand ambassador for customers who love their coffee as much as you love providing an excellent service experience.

Why This Role Is Different:

• Quality First: We focus on premium service, not high-pressure KPIs or call volumes.
• The Atmosphere: Work in a calm, structured environment where the customer experience is the priority.
• Work-Life Harmony: With a consistent Monday-to-Friday, 08:00–16:00 schedule, you'll have your evenings and weekends free to enjoy the Lisbon lifestyle.
• The Product: You'll be supporting a brand that customers genuinely love—premium coffee machines and subscriptions that brighten their day.

Your Daily Impact:

• Be the Expert: Assist customers in German via phone, email, and chat with machine setup, usage, and troubleshooting.
• Manage the Journey: Oversee orders, subscriptions, and delivery logistics, ensuring a seamless experience.
• Problem Solve: Coordinate with technical teams to provide swift, accurate solutions.
• Connect: Build rapport with customers, ensuring every interaction reflects the brand's premium reputation.

What We're Looking For:

• Language Skills: Native/Fluent German (C1/C2) is essential. Good English (B1+) for team communication.
• Mindset: You are calm, empathetic, and solution-oriented. You find satisfaction in helping others.
• Attention to Detail: You enjoy working with structured systems and accurate documentation.
• Bonus Points: Previous experience in e-commerce or customer service is great, but your attitude matters most to us.

The Total Compensation Package:

• Monthly Base: €1,400
• Language Bonus: €150/month
• Performance Bonus: Up to €100/month
• Security: A stable, long-term project with a global brand.
• Growth: Comprehensive training on high-end products and professional systems.

Ready to start a new chapter in Lisbon?

We aren't just looking for a specialist; we're looking for someone who wants to take pride in their work. If you value a professional, balanced, and premium environment, we want to hear from you.