Customer Support Specialist Operations Customer Expert

Cross Border Talents; Coimbra; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Accommodation options

Health & dental insurance

Meal items / refeições gratuitas

Annual travel home support

Language classes

Visas & housing assistance

Resumo da oferta

Cross Border Talents procura um Operations Customer Expert para trabalhar no suporte ao cliente de uma plataforma de IA, incluindo resolução de problemas e orientação de usuários. O papel envolve contato com clientes em vários canais, com disponibilidade para turnos 24/7 e um programa de formação intensivo. Benefícios incluem apoio de relocação, acomodação, seguro de saúde e assistência administrativa.

Qualificações

• Fluência em Inglês (escrita e falada)
• Ótimas habilidades de comunicação com clientes
• Capacidade de solucionar problemas técnicos e de faturação
• Flexibilidade para turnos rotativos 24/7

Responsabilidades

• Atender clientes com billing, faturação e acesso a contas de forma profissional.
• Orientar e treinar usuários na plataforma de IA do cliente.
• Investigar e resolver dúvidas dos usuários com eficiência e precisão.
• Garantir um serviço de alta qualidade que supere meta de satisfação.

Conhecimentos

Inglês fluente

Excelente comunicação

Foco no cliente

Resolução de problemas

Descrição da oferta de emprego

Customer Support Specialist Operations Customer Expert

Empresa : Cross Border Talents Tipo de Emprego : Periodo Integral Coimbra Portugal

Descrição do Emprego - Customer Support Specialist Operations Customer Expert

About the Role

Are you passionate about cutting-edge technology? We are looking for an Operations Customer Expert to join our team in Lisbon supporting users of a world-leading American AI research and deployment company. In this role, you will provide exceptional, professional support to consumers and business users across multiple channels, focusing on troubleshooting, problem-solving, and delivering an outstanding user experience.

Key Responsibilities

• Customer Support: Assist customers with billing, invoicing, and account access issues in a professional and timely manner.
• Product Guidance: Guide, support, and train users on how to navigate and utilize the client's AI platform and products.
• Issue Resolution: Investigate and troubleshoot user inquiries across digital support channels with high efficiency and accuracy.
• Quality Excellence: Deliver high-quality service that consistently exceeds client expectations and quality scoring benchmarks.

Work Schedule & Training

• Work Schedule: 8-hour daily shifts (40 hours/week) with a 1-hour lunch break. Schedules operate 24/7 across Day Shifts (07:00-22:00) or Night Shifts (22:00-07:00).
• Comprehensive Training: Includes a 15-working-day intensive training program (8 hours/day) covering software tools, client products, customer management, and hands-on practical training.

What We Offer

• Relocation Support: Complete relocation assistance and logistics for international candidates.
• Accommodation Options: Available private room in a shared company apartment with all utility bills and cleaning service included.
• Health & Well-being: Private health and dental insurance, on-site clinic access, and free meal items (soup, bread, salad, fruit).
• Perks & Benefits: Annual travel home support, local language classes, legal/administrative assistance (visas, NIF, housing), and social/cultural activities.

Requirements

• Fluency in English (written and spoken).
• Strong communication skills and a customer-first mindset.
• Ability to troubleshoot technical and billing issues effectively.
• Flexibility to work in rotating shifts within a 24/7 environment.
• Passion for artificial intelligence and innovative tech solutions.