Customer Support Representative (Arabic)(From Egypt, Jordan Or Uae)

David Kennedy Recruitment; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Modern office in city center

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Resumo da oferta

David Kennedy Recruitment is seeking a Customer Support Representative who is Arabic-speaking (Egypt, Jordan, UAE) for their office in Lisbon. This full-time role involves managing customer inquiries and ensuring high-quality service.

The ideal candidate will be fluent in Arabic and have a strong background in Digital Marketing or paid campaign management. The role supports a shift rotation and offers a dynamic work environment with comprehensive training and health initiatives.

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Qualificações

• Native/fluent in Arabic (Egypt, Jordan and UAE) both verbal and written.
• Experience in a Contact Centre or service environment within the Ad Tech industry.
• Strong background in Digital Marketing.

Responsabilidades

• Identify opportunities to enhance service quality and user experience.
• Manage and resolve product troubleshooting and customer support cases.
• Collaborate with internal teams to resolve product-related issues.

Conhecimentos

Customer service skills

Fluent Arabic (Egypt, Jordan and UAE)

Fluent English (B2 level)

Experience in paid campaign management

Familiarity with social media platforms

Ability to work effectively independently and in a team

Formação académica

Degree in Marketing or a related field

Descrição da oferta de emprego

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Arabic (Egypt, Jordan and UAE) speakingCustomer Support Representative for their office in Lisbon.

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES

• Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.
• Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.
• Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.
• Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.

REQUIREMENTS

• Native/fluent in Arabic (Egypt, Jordan and UAE) both verbal and written. Fluent in English (minimum B2 level)
• Experience in paid campaign management is mandatory.
• Degree in Marketing or a related field.
• Background in Digital Marketing.
• Experience in a Contact Centre or service environment within the Ad Tech industry.
• Strong familiarity with social media platforms and a basic understanding of digital advertising.
• Excellent customer service skills.
• Ability to work effectively both independently and as part of a team
• Ability to work shifts (24/7 shift rotation).

BENEFITS

• Modern officein a city centerwith open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And much more!!!