Arabic Customer Support

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance with dental plan

Meal allowance

Performance bonus

Relocation package

Opportunities for professional growth

Resumo da oferta

Cross Border Talents is seeking Arabic native speakers or fluent (C2) candidates for the role of Customer Support Specialist in Lisbon, Portugal. The position requires fluency in English (B2) and involves assisting users through various support channels while adapting to the brand's voice.

Benefits include competitive wages, meal allowance, health insurance after 6 months, and a relocation package that includes shared accommodation and assistance with tax documentation.

Qualificações

• Native or proficient Arabic speaker and fluent in English.
• Excellent communication skills and team-oriented.
• Previous experience in customer service is a plus.

Responsabilidades

• Assist users with pre-sales and technical support via phone/email/chat.
• Adapt brand’s voice for interactions across various channels.
• Document relevant case information and escalate issues appropriately.

Conhecimentos

Arabic (C1 - C2)

English (B2)

Communication skills

Empathy

Team spirit

Descrição da oferta de emprego

We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center environment in Lisbon, Portugal:

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
• Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels.
• Respond appropriately to customer escalations and escalated issues and customers to higher tiers of support as defined and documented. Respond to inbound customer requests, document relevant case information.

Requirements

• Native or Proficient Arabic (C1 - C2) and fluent English (minimum level B2).
• Excellent communication skills coupled with empathy and team spirit.
• Previous experience in Customer Service or a tourism/travel representative is a plus.
• For non-EU residents, it is mandatory to have a valid work permit.

Benefits

• Opportunity to professionally grow in the project
• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal Allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package - shared accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.
• Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.

• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern offices located in Lisbon.