Customer Support Engineer

WIRE IT; Lisboa; Presencial; EUR 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

22 days vacation

4 extra days

Meal Allowance (Coverflex)

Referral Bonus

Special discounts

Training budget

Team-oriented culture

International growth opportunities

Challenging projects

Resumo da oferta

Wire IT, based in Portugal, is seeking a Customer Support Engineer to join our senior, on-site Lisbon team. You will handle complex telecom support, leveraging deep Nokia PacketCore expertise in CMM, CMG and NRD, and you will work with operators to troubleshoot and resolve issues in a fast-moving environment.

The role requires 6+ years in Telecommunications and Customer Support, fluent Portuguese (C1) and English (B2), and strong communication and stakeholder management skills.

Qualificações

• 6+ years in Telecommunications and Customer Support, ideally within mobile operator environments.
• Expertise in Nokia PacketCore solutions: CMM, CMG, and NRD.
• Strong knowledge of 4G/5G Mobile Core networks, troubleshooting, and Root Cause Analysis.
• Experience with Incident, Problem, and Change Management in customer-facing/managed services environments.
• Knowledge of Telco Cloud and virtualized network environments.
• Strong customer-facing, communication, stakeholder management, and problem-solving skills.
• Portuguese C1 and English B2 mandatory.

Conhecimentos

Telecom industry

Nokia PacketCore

4G/5G Core networks

Incident Mgmt

Telco Cloud

Stakeholder Mgmt

Portuguese C1

English B2

Descrição da oferta de emprego

Based in Portugal, Wire IT is your specialized IT consulting partner with 18 years of experience driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market.

Wire IT's ambition is to grow while keeping true to its nature: agile, people-centered, and fun. As we like to say: It's not only what we do, it's how we manage that truly make the difference..

If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join WIRE IT.

Role: Customer Support Engineer

Location:On-site, Lisbon, Portugal

Required skills:

• 6+ years ofexperience inTelecommunications and Customer Support, ideally within mobileoperator environments.
• Strong expertise in Nokia PacketCore solutions: CMM, CMG,and NRD.
• Solid knowledge of 4G/5G MobileCore Networks,troubleshooting, and Root Cause Analysis.
• Experience with Incident,Problem, and Change Management in customer-facing/managed services environments.
• Knowledge of Telco Cloudand virtualized network environments.
• Strong customer-facing,communication, stakeholder management, and problem-solving skills.
• PortugueseC1 and English B2 mandatory.

We offer:

• No-term full-time contract;
• Health Insurance;
• 22 days of paid vacation;
• 4 extra days annually (Carnival, Christmas Eve, New Year's Eve, Birthday);
• Meal Allowance on card (Coverflex);
• Referral Bonus;
• Special discounts and flex options;
• Training annual budget;
• A great team-oriented culture;
• Chance to become a part of a dynamically growing international company;
• Challenging projects giving the unique opportunity to grow and learn.

Following the EU General Data Protection Regulation No. 2016/679, we inform you that by responding to this announcement, you consent to the use of your data by Wire IT, for as long as necessary. In case of doubt or request for elimination of your personal data, please send an email to [e-mail]