Customer Success Manager (Post-Sales)

Datamentors; Região Autónoma Da Madeira; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Datamentors in Madeira is seeking a hands-on Customer Success professional to own post-sales relationships for ARDIA customers, including onboarding, adoption, renewal, and expansion.

You will build success plans for robot fleets, track milestones, and monitor health metrics. You will translate customer feedback into actionable input for product and engineering, while collaborating with Sales on upsell opportunities.

Qualificações

• 3+ years in a Customer Success, Account Management, or post-sales role.
• Proven track record managing a portfolio of enterprise accounts with retention and expansion results.
• Excellent communication skills in English (Portuguese a plus).
• Strong ability to translate customer needs into clear feedback for product/engineering.

Responsabilidades

• Own the post-sales relationship with ARDIA customers end-to-end: onboarding, adoption, renewal, and expansion.
• Build and run success plans tailored to each customer's goals for their robot fleets, tracking milestones.
• Monitor account health and proactively resolve risks to retention.
• Represent the voice of the customer to product and engineering teams.
• Partner with Sales to identify upsell and cross-sell opportunities within existing customer base.

Conhecimentos

Customer Success

Account Management

Communication in English

B2B SaaS

Ferramentas

HubSpot

Salesforce

Zendesk

Intercom

Gainsight

Descrição da oferta de emprego

Datamentors is building the next generation of autonomous robotics through a combination of advanced AI, robotics, and proprietary Vision-Language-Action (VLA) models. Our mission is to create intelligent robotic systems capable of understanding natural language, reasoning about the world, and acting autonomously in complex environments.

Role Overview

Own the post-sales relationship for ARDIA customers deploying humanoid, quadruped, and wheeled robot fleets. You will guide new accounts from onboarding through adoption, be the primary point of contact for day-to-day success, and turn customer feedback into a stronger platform. This is a hands-on, customer-facing role at the centre of how Datamentors scales its go-to-market.

Responsibilities

• Own the post-sales relationship with ARDIA customers end-to-end: onboarding, adoption, renewal, and expansion.
• Build and run success plans tailored to each customer's operational goals for their robot fleets, tracking progress against agreed milestones.
• Monitor account health (usage, adoption, satisfaction) and proactively resolve risks before they threaten retention.
• Act as the voice of the customer internally, turning field feedback into structured input for the product and engineering teams.
• Partner with Sales to spot and drive upsell and cross-sell opportunities within the existing customer base.

Requirements

• 3+ years in a Customer Success, Account Management, or post-sales role, ideally in B2B SaaS, robotics, or enterprise hardware/software.
• Proven track record managing a portfolio of enterprise accounts and delivering measurable retention and expansion results.
• Excellent communication skills in English (Portuguese a plus), comfortable engaging both technical and executive stakeholders.
• Strong ability to translate customer needs into clear, structured feedback for product and engineering teams.
• Comfortable operating in a fast-paced startup environment, owning ambiguity and building processes from the ground up.

Nice to have

• Experience in robotics, industrial automation, or hardware-adjacent SaaS.
• Familiarity with CRM and customer success tooling (e.g., HubSpot, Salesforce, Zendesk, Intercom, Gainsight).

Why Datamentors

• Join a fast-growing robotics and AI company building ARDIA, a hardware-agnostic platform for orchestrating humanoid, quadruped, and wheeled robots.
• Work directly with customers deploying cutting-edge robot fleets, shaping how they experience the product day to day.
• Be part of a close-knit, multicultural team based in Santa Cruz, Madeira.
• Real ownership and growth potential as you help build Datamentors' post-sales function from the ground up.