Customer Success Assistant | Signage

Nonius; Maia; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Friendly and open work culture

Real responsibilities and autonomy

Great career opportunity

Resumo da oferta

A technology company in Maia, Portugal is seeking a Customer Success Assistant to help clients with their Signage solution. This full-time role involves project setup, content coordination, client onboarding, and support ticket resolutions. The ideal candidate should have a degree in Communication or Multimedia and experience in client support, showing empathy and strong organizational skills. This position offers a unique opportunity to grow in a supportive, tech-driven environment.

Qualificações

• Experience in content management or client support is necessary.
• Empathy towards helping customers and managing expectations is critical.
• Must be detail-oriented and highly organized.

Responsabilidades

• Assist in project deployment tasks, including screen configuration and site setup.
• Support client onboarding through training sessions and documentation.
• Handle content support tickets related to the Digital Signage platform.

Conhecimentos

Content management experience

Client support experience

Empathy toward customers

Organizational skills

Technical proficiency

Formação académica

Degree in Communication, Multimedia, or relevant areas

Descrição da oferta de emprego

Job Description

We are looking for a Customer Success Assistant to support clients using our Signage solution throughout their lifecycle from deployment to retention. You will assist with project setup, content coordination, screen configuration, and client onboarding. You’ll help resolve support tickets, track usage and performance, and prepare reporting. This role requires full‑time on‑site presence at our office in Maia, Portugal.

Responsibilities

• Assist in project deployment tasks, including screen configuration, site setup, and digital signage instance creation.
• Coordinate content provisioning, ensuring media assets are properly formatted, uploaded, and scheduled for display.
• Support client onboarding, including training sessions, documentation handover, and platform walkthroughs.
• Handle content support tickets related to the Digital Signage platform, triaging and escalating when needed.
• Monitor system performance and alerts, ensuring service uptime and fast resolution of incidents.
• Track product usage and client engagement, contributing to monthly reports and ROI insights.
• Identify opportunities for upselling additional features or content services during client interactions.
• Support account management activities, such as renewal tracking, satisfaction surveys, and feedback collection.

Must Have

• Degree in Communication, Multimedia, or relevant areas.
• Experience in content management or client support.
• Experience with customer service.
• Empathy towards helping customers and ability to manage customer expectations.
• Creative, resourceful, detail‑oriented and highly organized.
• Excited about immersing yourself in the world of technology.

Nice to Have

• Previous experience in the hospitality industry.
• Technical proficiency in content management systems or digital signage tools.
• Additional language skills.

What’s Great About This Job?

• Great team of smart people, in a friendly and open culture.
• Real responsibilities and autonomy.
• Expand your knowledge of various countries and regions.
• Great career opportunity in a fast‑evolving technology company.
• Contribute to the greater experience of millions of travelers around the world.

Additional Information

Seniority level: Entry level. Employment type: Full‑time. Industries: IT Services and IT Consulting.

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