Customer Solutions Manager - Supply Chain

Danone Sa; Lisboa; Presencial; EUR 36 000 - 54 000; Tempo integral

Resumo da oferta

Danone Portugal is seeking a Customer Solutions Manager - Supply Chain to guarantee delivery-to-cash processes and align with commercial policies for all customers. You will be the main liaison for Operations & Supply Chain, coordinating with sales, logistics, and customer service to ensure accurate orders and optimized costs.

Key responsibilities include monitoring service levels, driving process improvements, and defining action plans from customer feedback.

Qualificações

• University Degree and 3–5 years of experience in Supply Chain: Customer Collaboration, Logistics, Demand and Planning.

Responsabilidades

• Be the internal contact point for sales teams on customer requirements and product changes.
• Ensure accurate and timely order fulfilment.
• Monitor KPIs related to Service Level and On-Shelf Availability.
• Drive continuous improvement to boost customer satisfaction and efficiency.
• Collaborate with clients and conduct regular meetings to strengthen partnerships.
• Follow up on logistics requirements negotiated with customers to optimize costs.
• Define sales forecasts for new products and promotions.
• Handle customer queries and complaints promptly and professionally.
• Work with internal teams to anticipate needs and implement solutions.
• Define action plans based on customer satisfaction surveys.

Conhecimentos

Customer collaboration

Logistics

Demand planning

Negotiation

Analytical skills

Microsoft Excel

English fluency

Portuguese language

Formação académica

University degree

Descrição da oferta de emprego

Customer Solutions Manager - Supply Chain

At Danone, we believe that every time we eat or drink, we vote for the world we want. As a leading food and beverage company, we make healthy, sustainably produced foods and beverages that nourish people's lives. As the largest Certified B Corporation in the world, we are committed to redefining success in business to ensure that through our brands we create real benefits for people, our communities, and the planet.

As a Customer Solutions Manager - Supply Chain, you will guarantee the delivery to cash process and commercial policies for all customers, as well as be the main interlocutor for the Operations & Supply Chain department.

You will be responsible for:

• Act as the internal contact point for sales teams regarding customer requirements, including special projects and product changes.
• Ensure accurate and timely order fulfilment.
• Monitor and achieve KPIs related to Service Level, On-Shelf Availability, and customer penalties.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Implement collaboration plans with clients and conduct regular meetings to strengthen partnerships and improve processes.
• Follow up on logistics requirements negotiated with customers to guarantee satisfaction while optimising costs.
• Define sales forecasts for new products and promotional actions.
• Handle customer queries and complaints promptly and professionally, building and maintaining positive relationships.
• Collaborate with internal teams and multiple departments to anticipate customer needs and implement solutions to challenges.
• Define action plans based on issues identified in customer satisfaction surveys.

To be successful in this role we believe that it is positive to have:

• Experienced professional with University Degree and 3 - 5 years of experience in Supply Chain: Customer Collaboration, Logistics, Demand and Planning.
• FMCG knowledge and main sales channels.
• Good communication and negotiation skills, as well as high analytic skills.
• Efficiency and organizational skills.
• Proficient with Microsoft Office products (Excel, Word, Outlook).
• Languages: Portuguese and fluent in English. Spanish is a plus.

Working at Danone gives you the chance to impact more than 12 million consumers in, where we lead the ranking of the most chosen brands in the country. In addition, Danone is the largest BCorp company and that drives us every day to increase our efforts in sustainability, our impact on society and our workers.

And what’s next?

If you have come this far you will have already convinced yourself...

"At Danone we are 100% committed to guaranteeing bias-free selection processes and equal opportunities. For this we have trained all the people who participate in them. Because to work with us, what matters to us is what you can contribute and nothing plus"