Customer Service Team Lead - Lisbon

GlobalProcure; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Job summary

GlobalProcure in Lisbon, Portugal, is hiring a motivated Teamlead for its fast-paced customer service team.

You will lead and coach a team of representatives, monitor performance, resolve escalations, and drive improvements in customer experience.

Fluency in English is required; other European languages are a plus. This is a full-time role with a monthly salary of 1300 USD. Candidates already based in Lisbon or willing to relocate at their own expense are welcome; start date as soon as possible.

Qualifications

• Strong leadership and coaching abilities.
• Proven track record in customer service supervision.
• Excellent communication and problem-solving skills.
• Fluency in English; another European language is a plus.

Responsibilities

• Leading and managing a team of customer service representatives to ensure high-quality service delivery and customer satisfaction.
• Monitoring team performance, coaching and training team members, resolving escalated customer issues, and implementing strategies to improve overall customer experience.

Skills

Leadership

Communication

Problem solving

Supervisory experience

Track record

Fluent English

Other European language (advantage)

Job description

GlobalProcure in Lisbon, Portugal, is hiring a motivated Teamlead for its fast-paced customer service team.

You will lead and coach a team of representatives, monitor performance, resolve escalations, and drive improvements in customer experience.

Fluency in English is required; other European languages are a plus. This is a full-time role with a monthly salary of 1300 USD. Candidates already based in Lisbon or willing to relocate at their own expense are welcome; start date as soon as possible.