Teamlead - Customer Service (Lisbon, Portugal)

GlobalProcure; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Job summary

GlobalProcure in Lisbon, Portugal, is hiring a motivated Teamlead for its fast-paced customer service team.

You will lead and coach a team of representatives, monitor performance, resolve escalations, and drive improvements in customer experience.

Fluency in English is required; other European languages are a plus. This is a full-time role with a monthly salary of 1300 USD. Candidates already based in Lisbon or willing to relocate at their own expense are welcome; start date as soon as possible.

Qualifications

• Strong leadership and coaching abilities.
• Proven track record in customer service supervision.
• Excellent communication and problem-solving skills.
• Fluency in English; another European language is a plus.

Responsibilities

• Leading and managing a team of customer service representatives to ensure high-quality service delivery and customer satisfaction.
• Monitoring team performance, coaching and training team members, resolving escalated customer issues, and implementing strategies to improve overall customer experience.

Skills

Leadership

Communication

Problem solving

Supervisory experience

Track record

Fluent English

Other European language (advantage)

Job description

We are currently hiring a motivated and experienced Teamlead to join our fast-paced customer service team in Lisbon, Portugal.

Responsibilities

• leading and managing a team of customer service representatives to ensure high-quality service delivery and customer satisfaction.
• monitoring team performance, coaching and training team members, resolving escalated customer issues, and implementing strategies to improve overall customer experience.

Requirements

• strong leadership skills
• excellent communication and problem-solving abilities
• track record of delivering exceptional customer service
• previous experience in a supervisory or managerial role within a customer service environment
• Fluency in English
• proficiency in any other European language (advantage)

This is a full-time position with a salary of $1300 per month. No accommodation is provided, so we are seeking candidates who are already based in Lisbon or willing to relocate at their own expense. This role is urgent so we are looking for someone who can start as soon as possible.