Customer Service Team Lead: Coach & Improve Cx

Carwow; Lisboa; On-site; EUR 36,000 - 48,000; Full time

Job summary

Carwow in Lisbon is seeking a Customer Service Team Lead to guide a team of agents, drive performance, and shape training materials. The role blends people management with hands-on operational work to ensure a WOW customer experience across channels.

You will oversee coaching, provide feedback, and help define processes while partnering with cross-functional teams to improve the customer journey and service levels as we scale in Europe.

Job description

carwow is seeking a Customer Service Team Lead to guide a team of agents, drive performance, and shape training materials. The role blends people management with hands‐on operational work to ensure a WOW customer experience across channels. As we continue to scale in Europe, you will oversee coaching, feedback, and processes, while partnering with cross‑functional teams to improve the customer journey and service levels.

Customer Service Team Lead: Coach & Improve Cx Lisbon, Portuguese Republic, PT