Customer Service Specialist - Global Coffee Brand (Remote)

Nestlé; Linda-a-Velha; Híbrido; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Flexible benefits

Nestlé Club discounts

Free coffee at office

Employee discounts

Medical support at office

E-learning & training

Career progression

International experience

Resumo da oferta

Nestlé Business Solutions (NBS) is seeking a Customer Service Specialist for the Nespresso brand. You will manage service relationships with our customers, handling inquiries through phone, email and chat for both B2C and B2B clients.

Two days per week in the office with remote work the rest of the time, requiring fluent Dutch and English and strong Microsoft Office skills. Join a multicultural team and enjoy a competitive salary with annual bonus.

Qualificações

• One to two years of experience in customer engagement services.
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel).
• Fluent in Dutch and English (C1).
• Excellent interpersonal and communication skills.
• Ability to multitask effectively.

Responsabilidades

• Maintain contact with customers via multiple channels for B2C and B2B.
• Welcome customers and identify their needs to provide tailored solutions.
• Ensure high customer satisfaction with every interaction.
• Prioritize first-contact resolution to streamline service delivery.
• Handle complaints with empathy and efficiency to improve service.
• Advise customers about our product and service offerings to foster loyalty.
• Present our full product range and its benefits to spark interest.

Conhecimentos

Customer Engagement

Multitasking

Communication skills

Microsoft Office

Dutch language

English language

Descrição da oferta de emprego

Nestlé Business Solutions (NBS) is seeking a Customer Service Specialist for the Nespresso brand. You will manage service relationships with our customers, handling inquiries through phone, email and chat for both B2C and B2B clients.

Two days per week in the office with remote work the rest of the time, requiring fluent Dutch and English and strong Microsoft Office skills. Join a multicultural team and enjoy a competitive salary with annual bonus.