CRC Coffee Specialist - Swiss German / German Speaker

Nestlé SA; Braga; Híbrido; EUR 25 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working environment

Competitive salary

Annual bonus

Meal allowance card

Flex Benefits

Discounts with partners

Free coffee at the office

E-learning courses

Career progression opportunities

Medical support available

Resumo da oferta

An established industry player is seeking a Coffee Specialist to join their dynamic team. In this role, you will be the first point of contact for Nespresso customers, providing exceptional service through various communication channels. Your passion for coffee and customer engagement will help enhance the brand experience. This position offers a flexible working environment, opportunities for personal development, and a culturally diverse team atmosphere. If you have a positive mindset and enjoy working in a fast-paced setting, this could be the perfect opportunity for you to thrive and grow your career.

Qualificações

• 1-2 years of experience in customer-facing roles required.
• Proficiency in Microsoft Office and Swiss German / German is mandatory.

Responsabilidades

• Handle customer contacts for Nespresso via voice, email, or chat.
• Guide customers in coffee tasting and product knowledge.
• Analyze machine malfunctions and direct customers to assistance.

Conhecimentos

Customer service

Communication skills

Multitasking

Organizational skills

Positive mindset

Formação académica

Experience in customer-facing roles

Ferramentas

Microsoft Office

Descrição da oferta de emprego

CRC Coffee Specialist - Swiss German / German Speaker

Position Snapshot

Full-time/Hybrid mode

Fluent in Swiss German / German

About Us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

For our Nestlé Business Services, we are currently looking for a Coffee Specialist. Reporting to the CRC Team Leader, this professional will be responsible for all the front office contacts with customers for the Nespresso brand.

A Day in the Life of...

• Attend all types of contacts made by Nespresso customers via voice, email, or chat for both B2C and B2B business.
• Welcome customers and identify their needs.
• Advise customers and potential customers regarding Nespresso products and services.
• Initiate customers into the art of coffee tasting and stimulate their curiosity about our complete range of products.
• Conduct an initial analysis of reported machine malfunctions and guide customers effectively to Technical Assistance.
• Maximize the sale of all available Nespresso products (coffee, machines, and accessories).

What Will Make You Successful

• One to two years of experience in customer-facing roles (mandatory)
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel...)
• Proficiency in Swiss German / German - Mandatory
• Proficiency in English is an asset
• Good relational and communication skills
• Ability to multitask
• Positive mindset, eagerness to learn, and a team player attitude required.
• Strong organizational and prioritization skills to thrive in a fast-paced environment.
• Strong work ethic and respectfulness required.

What We Offer

Here at NBS, we care about our talents and continuously work to keep our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Become part of the Nestlé Club and get discounts with several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office (in Lisbon)
• E-learning courses and training programs to help you achieve your goals
• Career progression and possibilities for an international career