Customer Service & Sales Administration Specialist Nam

Syensqo SA; Viseu; On-site; EUR 22,000 - 24,000; Full time

Benefits offered by this job

Growth opportunities

Training platform for all employees

Free well-being sessions

Job summary

Syensqo is seeking a Customer Service & Sales Administration Specialist NAM to support North American markets from Portugal. You will manage order processing, customer requests, and documentation, collaborating with Accounts Managers and a CSR pool to ensure high service levels.

Requirements include a university degree, SAP experience, and at least two years in a similar role. The position offers a fixed schedule with potential for contract renewal and opportunities to grow within a

Qualifications

• University degree in a relevant field.
• At least 2 years in a similar Customer Service or Sales Admin role.
• Experience with SAP or similar ERP systems is required.

Responsibilities

• Manage a market-dedicated account portfolio with Accounts Managers.
• Process orders end-to-end from placement to invoicing and follow-up.
• Enter and follow up on complaints; manage customer requests in SFDC/SAP.
• Gain market knowledge and participate in improvement projects.

Skills

Relational skills

Team collaboration

Project management

Customer service

Education

University Degree in a relevant field

Tools

SAP

Job description

Customer Service & Sales Administration Specialist NAM Salary: €22,000 - 24,000 yearly

Descrição do Emprego - Customer Service & Sales Administration Specialist NAM Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

We are looking for:

• Someone to manage a market-dedicated account portfolio in collaboration with the relevant Accounts Managers.
• Work within a pool of market dedicated CSRs, with strong collaboration between business and supply chain
• Support the Accounts Managers in bringing the requested level of service to customers who could potentially at term grow to become Key Accounts

We count on you to:

• Manage effective and accurate order processing from order placement to invoicing and follow-up
• Complaint entering and follow-up
• Managing Customer Specific Requirements in SFDC (Salesforce)
• Sample management in SFDC/SAP
• Customer request management in SFDC
• Gain knowledge in the specific markets
• Participate in some improvement projects

You can count on us for:

• Growth and learning opportunities

You will bring:

• University Degree in a relevant field
• 2 years experience in a similar position
• SAP knowledge
• Excellent relational skills
• Capacity to collaborate and work within a team
• Ability to manage projects

You will get:

• The Portuguese annual base salary range reasonably expected to be paid for this new hire is: 22,000.00€ to 24,000.00€. Actual compensation will be determined based on factors such as skills, experience, qualification and internal equity and can ultimately be more or less than the posted salary range. 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Training platform for all employees
• Free well-being sessions (physical and psychological)

Additional information:

This position is to manage a client portfolio for North America scope, having a fixed schedule from 14h00 to 23h00(On office days, leave time is flexible so as to accommodate for safe commute home to complete work shift.) 9 months Fixed term contract with possibility of renovating into a permanent contract

About us

Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.

At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.