Customer Service & Sales Administration Specialist Nam

Syensqo SA; Almada; On-site; EUR 22,000 - 24,000; Full time

Benefits offered by this job

Licença maternidade/paternidade de 16+

Plataforma de formação

Sessões de bem-estar

Job summary

Syensqo SA procura um Especialista de Customer Service & Sales Administration para gerir encomendas, faturação e follow-up, mantendo o relacionamento com clientes North America.

Programa uma posição com horário fixo no escritório, com possíveis prorrogações. Requisitos: Licenciatura na área relevante, 2 anos de experiência, conhecimento SAP e fortes competências de comunicação. Ao integrar-se, terá oportunidades de crescimento e formação.

Qualifications

• Graduação universitária na área relevante requerida.
• 2 anos de experiência em posição semelhante.
• Conhecimento de SAP.
• Excelentes competências relacionais e de trabalho em equipa.

Responsibilities

• Gerir o processamento de encomendas desde a colocação até faturação e follow-up.
• Registo e follow-up de reclamações.
• Gestão de Customer Specific Requirements no SFDC (Salesforce).
• Gestão de amostras no SFDC/SAP.
• Gestão de pedidos de clientes no SFDC.
• Adquirir conhecimento dos mercados específicos.
• Participar em projetos de melhoria.

Skills

Habilidades relacionais

Trabalho em equipe

Gestão de projetos

Proatividade

Education

Licenciatura universitária na área relevante

Tools

SAP

Job description

Customer Service & Sales Administration Specialist NAM Salary: €22,000 - 24,000 yearly

Descrição do Emprego - Customer Service & Sales Administration Specialist NAM Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

We are looking for:

• Someone to manage a market-dedicated account portfolio in collaboration with the relevant Accounts Managers.
• Work within a pool of market dedicated CSRs, with strong collaboration between business and supply chain
• Support the Accounts Managers in bringing the requested level of service to customers who could potentially at term grow to become Key Accounts

We count on you to:

• Manage effective and accurate order processing from order placement to invoicing and follow-up
• Complaint entering and follow-up
• Managing Customer Specific Requirements in SFDC (Salesforce)
• Sample management in SFDC/SAP
• Customer request management in SFDC
• Gain knowledge in the specific markets
• Participate in some improvement projects

You can count on us for:

• Growth and learning opportunities

You will bring:

• University Degree in a relevant field
• 2 years experience in a similar position
• SAP knowledge
• Excellent relational skills
• Capacity to collaborate and work within a team
• Ability to manage projects

You will get:

• The Portuguese annual base salary range reasonably expected to be paid for this new hire is: 22,000.00€ to 24,000.00€. Actual compensation will be determined based on factors such as skills, experience, qualification and internal equity and can ultimately be more or less than the posted salary range. 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Training platform for all employees
• Free well-being sessions (physical and psychological)

Additional information:

This position is to manage a client portfolio for North America scope, having a fixed schedule from 14h00 to 23h00(On office days, leave time is flexible so as to accommodate for safe commute home to complete work shift.) 9 months Fixed term contract with possibility of renovating into a permanent contract

About us

Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.

At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.