Customer Service Representative

CBT; Porto; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Relocation package

Meal allowance

Job summary

CBT in Porto, Portugal is seeking a Customer Service Representative for Diabetes Medical Devices. You will provide Italian-language support with English to back you up, handling inquiries via phone, email, and chat. The role emphasizes empathy, accuracy, and patient-centered service.

Rotating shifts from 7 am to 10 pm, with 2 days off weekly and a night shift premium. Base salary is €1,000 gross per month (14 months) plus meal allowance; relocation to Porto offered with a comprehensive package.

Qualifications

• Fluent in Italian (C2) is essential.
• Advanced English (C1) for internal communication and training.
• Excellent communication, empathy, and problem-solving skills.
• Ability to work in rotative shifts and multicultural environment.
• Training provided; prior healthcare or customer service experience is a plus, not required.

Responsibilities

• Provide outstanding customer service in Italian (C2) with English (C1) support as needed.
• Handle inquiries, incidents, and questions regarding diabetes medical devices via phone, email, and chat.
• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
• Guide customers through troubleshooting and product usage while ensuring quality standards.
• Collaborate with Team Leader to ensure operational excellence.

Skills

Italian (C2) fluency

English (C1)

Communication skills

Empathy

Problem-solving

Job description

Porto, Portugal | Full-Time | Start Date: 12/Nov/26

Are you passionate about healthcare innovation and eager to make a difference in patients' lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer support—you'll be helping patients and healthcare professionals with life-changing solutions.

What You'll Do

As part of our dynamic customer support team, you will:

• Provide outstanding customer service in Italian (C2), with support in English (C1) when required.

• Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.

• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.

• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.

• Work in close collaboration with your Team Leader to ensure operational excellence.

Work Schedule

• Rotative shifts – Monday to Sunday, 7 am - 10 pm

• 2 days off weekly (rotative, provided 1 month in advance).

• Night shift premium – at least +25% hourly rate (in line with Portuguese labor law).

Compensation & Benefits

• Base Salary: €1,000 gross/month (14 months).

• Meal Allowance: €7.63 net per working day

Who We're Looking For

• Fluency in Italian (C2) – essential.

• Advanced English (C1) – for internal communication and training.

• Excellent communication, empathy, and problem-solving skills.

• Ability to work in rotative shifts and thrive in a multicultural environment.

• Prior experience in customer service or healthcare is a plus, but not required—training is provided!

Why Join Us?

• Be part of a project that directly impacts patients' health and well-being.

• Thrive in a supportive, international work culture with career growth opportunities.

• Enjoy a smooth relocation to sunny Porto with our comprehensive package.

• Receive transparent and timely recognition for your performance