Customer Service Representative (Italian )

CBT; Lisboa; Presencial; EUR 13 269 - 15 894; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Tax-free meal allowance

Apartment benefit

Resumo da oferta

An international hospitality brand in Lisbon is seeking a Customer Service Representative to deliver outstanding service to Italian-speaking guests. Responsibilities include managing inquiries via phone and email, providing hotel information, and converting calls into bookings. The role offers a gross monthly salary of €1306.66, along with meal allowances, health insurance, and substantial annual leave. This is a full-time role with rotational shifts, contributing to a vibrant team environment.

Qualificações

• Fluent in Italian with strong communication skills.
• Experience in customer service or hospitality is a plus.
• Ability to efficiently use reservation systems.

Responsabilidades

• Manage inbound contacts from Italian-speaking customers.
• Provide information on hotels, pricing, and reservations.
• Resolve inquiries regarding loyalty programs and customer accounts.
• Convert calls into confirmed bookings.

Conhecimentos

Effective communication

Sales techniques

Customer service

Bilingual (Italian)

Descrição da oferta de emprego

Customer Service Representative (Italian )

Overview

Customer Service Representative Italian Market

Location: Lisbon, Portugal

Start Date: 05/01/2026

Role Overview

Join an international hospitality brand specializing in modern, comfortable hotels that offer guests high-quality service and competitive prices. As part of the Italian-speaking customer service team based in Lisbon, you’ll ensure guests receive excellent support and a smooth reservation experience.

Responsibilities

• Manage inbound phone and email contacts from Italian-speaking customers.
• Provide hotel information, pricing details, and assist with reservations and payments.
• Resolve inquiries about loyalty programs and customer accounts.
• Utilize reservation systems efficiently to match customer needs.
• Convert calls into confirmed bookings through effective communication and sales techniques.
• Collaborate with colleagues to maintain high performance standards and customer satisfaction.

Training Program

Duration: ~7 working days, 8 hours/day, in English.

Content: System tools, reservation process, customer communication, and product knowledge.

Compensation: 185.60 per week (paid upon successful completion).

Contract signing occurs at the end of training or on the following workday.

Working Conditions

• Workplace: Modern office in central Lisbon (near Entrecampos Metro and Train Station).
• Schedule: 40 hours per week (8 hours/day + 1 hour lunch break). Rotational shifts, Monday to Sunday.
• Weekdays: 08:00-20:00
• Weekends: 08:00-18:00
• Trial Period: 1 month after contract signature.
• Holidays: Up to 22 days per year according to Portuguese labor law.

Compensation (With Apartment)

• Total Gross Monthly Salary: 1306.66
• Includes: Base salary and statutory allowances (holiday + Christmas).
• Tax-free meal allowance paid via card (7/day).
• Apartment benefit-in-kind (200/month).
• Private health insurance from day1 of employment.