Italian Speaking Customer Advisor (on-site)

Ignite; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development

Paid onboarding

Team events

Private medical insurance

Lisbon living

Resumo da oferta

Ignite in Lisbon is seeking Italian-speaking customer representatives to join our in-office team. You will greet Italian clients via phone, live chat, and email, delivering quick, helpful support in a fast-paced, collaborative environment.

Key duties include responding to inquiries, troubleshooting issues, recording interactions in our CRM, and meeting CSAT and FCR targets while continually updating product knowledge.

Qualificações

• Italian fluency at C1/C2 level in writing and speaking.
• English proficiency at least B2 for training and correspondence.
• Willingness to work a 24/7 rotation and on-site in Lisbon.
• EU citizenship or legal right to work in Portugal.
• Strong communication, active listening, and proactive attitude.

Responsabilidades

• Respond to inquiries from Italian-speaking customers via phone, chat, and email.
• Troubleshoot and provide precise, customized solutions promptly.
• Document interactions, tickets, and resolutions in CRM systems.
• Meet CSAT, FCR, and average handling time targets.
• Participate in ongoing training to stay updated on product and procedures.

Conhecimentos

Italian fluency

English (B2)

Shift flexibility

Interpersonal skills

Active listening

Composure under pressure

Proactive attitude

CRM usage

Ferramentas

CRM system

Descrição da oferta de emprego

• Workplace Setup: Fully in-office based in Lisbon, Portugal
• Operating Schedule: 24/7 continuous rotational shifts (5-day work week, 8 hours daily)

Role Overview

Looking to kickstart a rewarding professional path in Lisbon? We are hiring customer-centric Italian-speaking representatives to join our diverse team in Portugal. In this role, you will be the front-line contact for Italian clients, handling inquiries via phone, live chat, and email to deliver quick and helpful assistance. It is an ideal fit for natural problem-solvers who thrive in a fast-moving, collaborative environment.

Primary Duties

• Client Communication: Respond to inbound inquiries from Italian-speaking customers through calls, emails, and live chats using a helpful, professional tone.
• Troubleshooting: Evaluate customer requests, pinpoint root issues, and provide precise, customized fixes promptly.
• Record Keeping: Carefully document every customer interaction, issue ticket, and resolution status within internal CRM databases.
• Performance Metrics: Consistently hit operational target metrics including CSAT scores, First Contact Resolution (FCR), and handling times.
• Ongoing Upskilling: Participate in ongoing training programs to keep pace with dynamic product details, company guidelines, and operational procedures.

Candidate Requirements

• Italian Fluency: Native or advanced proficiency (C1/C2 level) in both written and spoken Italian.
• English Skills: Minimum B2 (upper-intermediate) level for company training, internal correspondence, and software navigation.
• Shift Flexibility: Ability to work a 24/7 rotational schedule covering variable days and times.
• Work Location: Daily on-site attendance at our Lisbon headquarters.
• Legal Status: EU citizenship, an EU passport, or active legal authorization to work in Portugal.
• Key Competencies: Strong interpersonal communication, active listening skills, composure under pressure, and a proactive attitude.

Compensation Packages

Applicants can select from two tailored remuneration choices depending on their situation:

• Option 1: Standard Salary Package (For Local Candidates)
  • Base Pay: €1,262.33 Gross monthly (distributed over 12 months).
  • Best For: Individuals who already live in Lisbon or prefer to manage their own living arrangements independently.
• Option 2: Relocation Assistance Package (For Relocating Candidates)
  • Base Pay: €1,059.00 Gross monthly (distributed over 12 months).
  • Housing Included: A private bedroom provided in a shared company apartment, with all standard utility expenses (water, electricity, gas, internet) completely covered.
  • Travel Perks: Reimbursement for your initial inbound flight to Lisbon after passing the probation period, alongside a dedicated airport pick-up service upon arrival.

Benefits & Perks

• Career Development: Internal promotion paths into Quality Analysis, Training, or Supervisory roles.
• Paid Onboarding: Thorough initial training to equip you with all required operational skills.
• Office Culture: A diverse, high-energy environment with sponsored social activities, sports clubs, and team events.
• Health Benefits: Private medical insurance following 6 months of employment, alongside mental wellness support.
• Lifestyle: Enjoy living and working in vibrant Lisbon, known for its sunny climate, rich history, coastal access, and lively entertainment.