Italian Speaking Customer Advisor

Ignite; Cascais; Presencial; EUR 142 000 - 169 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career Growth

Paid Onboarding

Company Culture

Healthcare Support

Lifestyle Perks

Resumo da oferta

Ignite in Lisbon, Portugal is hiring a Customer Experience Associate fluent in Italian to act as the direct brand ambassador for Italian clients. The role involves handling calls, chats, and emails, with an emphasis on proactive problem solving and high-energy teamwork.

You will work a 24/7 rotational shift schedule and attend daily at the Lisbon facility, with a clear path for growth through ongoing training and performance-based targets.

Qualificações

• Advanced or native Italian communication (written and spoken).
• English proficiency (minimum B2) for internal communications and software navigation.
• Shift availability to work 24/7 rotational shifts.
• Daily presence at Lisbon facility.
• EU/EEA citizenship or legal right to work in Portugal.
• Strong interpersonal communication and proactive work ethic.

Responsabilidades

• Engage with Italian customers via call, chat, and email in a professional, empathetic manner.
• Analyze inquiries, identify root causes, and provide customized solutions.
• Document interactions, requests status, and resolutions in the CRM system.
• Meet CSAT, FCR, and handling-time targets consistently.
• Participate in training to stay updated on products and policies.

Conhecimentos

Italian language proficiency

English communication

Customer service mindset

Active listening

Descrição da oferta de emprego

Job Title: Customer Experience Associate (Italian Speaker)
Work Environment: 100% On-site (Lisbon office, Portugal)
Target Start: As soon as possible
Shift Operations: 24/7 continuous shift rotation (5 working days per week, 8-hour daily shifts)

Role Summary

Looking to kickstart your professional path in sunny Portugal? We are recruiting customer-oriented Italian-fluent individuals to join our multicultural hub in Lisbon. In this role, you will act as the direct brand ambassador for Italian clients, resolving incoming requests through call, chat, and email channels. It is an ideal position for proactive analytical thinkers who thrive in high-energy team settings.

Core Responsibilities

• Client Engagement: Address incoming inquiries from Italian customers via phone calls, live chats, and emails with an empathetic, professional tone.
  
• Problem Resolution: Analyze user difficulties, determine underlying causes, and deliver customized, timely solutions.
  
• CRM Management: Thoroughly document every client interaction, request status, and resolution details in the system database.
  
• Target Achievement: Consistently meet performance expectations, including Customer Satisfaction (CSAT) scores, First Contact Resolution (FCR), and handling times.
  
• Continuous Upskilling: Engage in regular training modules to keep up with product enhancements, company policies, and operational processes.
  

Candidate Requirements

• Italian Skills: Advanced or native level (C1/C2) in written and spoken communication.
  
• English Proficiency: B2 level minimum for internal communications, training modules, and software navigation.
  
• Shift Availability: Capacity to work variable 24/7 rotational shifts.
  
• Workplace Presence: Daily physical attendance at our main Lisbon facility.
  
• Legal Authorization: Valid EU/EEA citizenship, EU passport, or legal rights to work in Portugal.
  
• Essential Traits: Strong interpersonal communication, active listening, calm demeanor under stress, and a proactive work ethic.
  

Remuneration Options

Candidates can choose between two distinct compensation paths based on their current circumstances:

• Package 1: Local Option (For Existing Residents)
  
  • Base Salary: €1,262.33 gross per month (distributed over 12 months).
    
  • Best Suited For: Individuals already living in Lisbon or those who want to organize their own housing independently.
    
• Package 2: Relocation Option (For Moving Candidates)
  
  • Base Salary: €1,059.00 gross per month (distributed over 12 months).
    
  • Housing Included: Individual bedroom provided in a shared company-managed flat, with all routine utility bills (water, power, gas, internet) fully covered.
    
  • Travel Assistance: Full refund for your initial flight to Lisbon upon completing probation, along with organized airport pickup on arrival.
    

Perks & Benefits

• Career Growth: Internal pathways leading to Quality Assurance, Corporate Training, or Management roles.
  
• Paid Onboarding: Comprehensive initial instruction to prepare you with necessary job competencies.
  
• Company Culture: Vibrant, international atmosphere featuring company-funded social gatherings, sports leagues, and team events.
  
• Healthcare Support: Private health coverage after 6 months of employment, plus access to mental health support services.
  
• Lifestyle Perks: Enjoy the benefits of living in historic Lisbon, complete with sunny weather, coastal surroundings, and lively leisure options.